Alena Arfz

Friendly, confident, and customer-focused retail professional with experience in fast-paced retail, cosmetics, coffee shop, and customer service environments. Skilled in till operation, cash handling, stock organisation, customer communication, and resolving customer queries professionally. Experienced in maintaining excellent service standards while working efficiently under pressure.

Confident using digital systems, data entry, and computer operations. Passionate about beauty, fashion, and delivering positive customer experiences.

Delivered excellent customer service in busy retail environments

Assisted customers with product selection and queries

Managed till operations, cash handling, and card payments accurately

Maintained store cleanliness and visual presentation

Restocked shelves and organised stock efficiently

Worked effectively under pressure during busy hours

Helped resolve customer concerns professionally

Assisted customers with beauty and cosmetic product recommendations

Built positive relationships with customers through friendly communication

Maintained organised product displays and stock levels

Processed transactions using till systems

Supported daily store operations and merchandising

Prepared and served beverages in a fast-paced environment

Provided welcoming and friendly customer service

Handled payments and maintained hygiene standards

Managed busy service periods efficiently while maintaining accuracy

Assisted children with learning and communication activities

Supported positive and engaging learning environments

• Demonstrated patience, teamwork, and interpersonal skills

I’ve completed Bachelor’s degree in Philosophy.

Also I completed NVTQF level -111 computer operation