Alessandra D Castelli

Dynamic, presentable, and highly regarded customer service professional with over 10 years of experience delivering excellent service in luxury hospitality and customer-facing environments. Skilled at welcoming customers through a positive attitude, identifying individual needs, recommending suitable products and services, resolving queries and complaints, and building strong professional relationships. Resourceful, flexible, and confident working in fast-paced environments, with strong communication, active listening, problem-solving, and customer satisfaction skills.

Event's Head Waitress - Chelsea Football Club by Compass (American Express) - London

(2015-12)

Render earnest welcome to the customers, receive food and drink orders, and serve customer requests as per standards. Responsible for cleaning cutlery and dishes as well as maintain a clean and tidy environment.

• Developed relations with customers and ensured timely delivery of all food and beverage items to customers.
• Kept eye on customers, answered guest queries in a polite and helpful manner, and provided the required information.
• Maintained the menu knowledge and served dishes to the customer at the table.

In Room Dining Server - The Petersham Hotel Richmond - London TW10 6UZ

(2024-06 - 2024-09)

High Professional and reliable, with customer service record. Thoroughly adept at serving all type of guest and people with complete courtesy and efficiency.

• Delivery food and beverage to any in room Dining, Deluxe, Superior Twins, Art Deco Suite, Grand Park View Suite Penthouse.
• Responded to all guest queries regarding menu items and beverages.
• Processed cash and credit cards or room charge guest payments.
• Double-checked guest queries food and beverage orders for accuracy before serving.
• Arranged dining table and trays neatly per hotel standards.
• Explaining guest to every individual dish and drink while we serve them.
• Followed all hotel procedures, allergy, uniform, and hygiene.

Waitress / Head Waitress - Baglioni Hotel London - London SW7 5BB

(2021-11 - 2022-09)

Fine Dining Servers are Hotel restaurants where I was responsible for various hospitality services. Common work activities for fine Dining Service including greeting and seating guest, providing them Suggestively sell beverages.

• Always be responsible for having a strong food knowledge base very detailed understanding and memorization of the current menu's items which include all cocktail, wines non-alcoholic drinks, food Informed about daily specials and answered guest questions regarding menu.
• Welcome all the guest if know by name. Responsibility including greeting and serving gust, providing detailed information on menus, multi-tasking various front-of the house duties and collecting the bill and payment. Perform well in fast-pace environment be polite with guest and make sure they enjoy their meals and atmosphere.
• Knowledgeable about food, wine, cocktails spirits
• Have a polite manner with all guest and work colleague with excellent communication.
• Restaurant waitress, breakfast, lunch, afternoon tea, dinner, as well In Room Dining experience.

Luxury Members Club - Annabel's Berkeley Square - London W1J 5AT

(2021-05 - 2021-10)

Greeted guests through a positive attitude and assisted customers in order selection by offering recommendations. Advised customers with daily special offer and provided services in line with member's requirements to improve their experience.

• Efficiently served all food courses and alcoholic beverages to members, while resolving customer issues promptly.
• Ensured the correct meals were delivered by coordinating closely with the kitchen team.
• Arranged and coordinated a range of special events and promoted events and nights to increase revenue.
• Achieved satisfaction and safety of all staff through proper food handling, freezer placement, and equipment cleaning.

General Receptionist, Office, Care Home - Compass Group Working at HNS

(2020-04 - 2021-04)

Responsible for maintaining the smooth running and operation of all front desk activities in a busy wards medical practice, helping the doctors and medical staff by managing their administrative, answering telephone call professionally.

• Politely greeting patients and visitors to the centre.
• Explaining the practice procedures to new patients.
• Dealing with all requests in an efficient and courteous manner.
• Opening post for forwarding them on, making appointments for patients, including writing letters.

Waitress - The Langan's Brasserie London - London W1J 8LB

(2018-09 - 2020-10)

Created fine bill, presented a check to the guest as well as accepted and made the payment processing through credit card. Answered all questions about food, beverages, and other restaurant functions and services.

• Informed specials food deals and assisted guests regarding food and beverage items in an informative and helpful way.
• Obtained food and beverage orders from guests and entered orders in the point-of-sale system to send orders to the kitchen.
• Performed other duties as requested by management and assisted with special events or outdoor events as scheduled.
• Delivered food and beverages from kitchen and bar to guest in a timely matter.

Waitress - Harrys La Dolce Lita Knightsbridge - London SW3 1BB

(2019-02 - 2019-04)

Garnished and decorated dishes and served food professionally. Expanded knowledge on menu items and described ingredients and cooking methods to the customers. Cleaned tables at the guest's leave time and collected cutlery.

• Greeted customers and delivered excellent customer service and pleasurable dining experience to increase repeat business.
• Received the order and prepared hot, cold, and mixed drinks for patrons and a chilled bottle of wine.
• Guided guests to the table and provided courteous service to customers.

A-Level - Art, Economics, Language, History, Italian, Literature - Scuola Politecnica Di Design

Graphic Designee - Graphic Design - Istituto Di Grafica Professionale, Milano Italy

Executive PA Diploma / Law Secretarial Diploma - Executive PA / Law Secretarial - Milano Italy