Alessandro Benetazzo
IT Systems Administrator
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About
Versatile IT Systems Administrator with over 10 years of experience in enterprise environments, specialising in system administration, infrastructure management, and MDM solutions. Proven track record in implementing security measures, managing large-scale deployments, and delivering technical projects. Strong expertise in Windows/MacOS environments, cloud services, and IT asset management.
Experience
IT Systems Administrator at AllSaints (2023-04 – 2024-08)
- Administered Google Workspace environment using advanced GAM API tools
- Managed enterprise-wide JAMF and Meraki MDM implementations
- Designed and implemented IT asset management workflows
- Maintained security solutions including Crowdstrike and Webroot
- Created comprehensive technical documentation and training materials
- Managed cloud and on-premise infrastructure solutions
Senior Service Desk Engineer at AllSaints (2022-04 – 2023-04)
- Led complex technical escalations and incident resolution
- Provided technical mentoring for Service Desk staff
- Monitored core network infrastructure and security
- Ensured PCI DSS compliance
- Maintained service delivery KPIs and SLAs
IT Support Engineer at AllSaints (2018-10 – 2022-04)
- Managed mobile device deployment and configuration
- Administered A/V and video conference technologies
- Implemented remote access and VPN solutions
- Maintained system monitoring tools and alerts
- Provided cross-platform technical support
IT Operations Administrator at AllSaints (2015-08 – 2018-04)
- Managed day-to-day IT operations and user support
- Implemented and maintained IT infrastructure solutions
- Provided technical support for retail and corporate environments
- Coordinated with vendors and managed IT assets
- Developed and maintained technical documentation
IT Field Engineer at Pret A Manger (2012-03 – 2015-05)
- Supported 300+ retail locations across UK and internationally
- Managed POS systems and payment processing infrastructure
- Configured network equipment (HP switches, Cisco routers)
- Implemented VMware and thin client solutions
- Developed technical documentation for support teams
Education
Diploma in Computer Science – I.T.I.S. Marconi (2001)
