Store Assistant - ALDI - Liverpool, Merseyside
(2020-02 - 2026-06)
- Efficiently unloaded deliveries and merchandised stock at a fast pace to meet demanding store targets.
- Maintained meticulous standards of store presentation, ensuring high-quality product availability for customers.
- Delivered friendly and helpful customer service, resolving queries and processing transactions swiftly at the till.
- Used initiative to assist in daily store operations, supporting team members and consistently going the extra mile.
Banking Advisor - Firstsource Careers (RBS) - Liverpool, Merseyside
(2018-09 - 2019-07)
- Served as the primary point of contact for Royal Bank of Scotland (RBS) customers, resolving complex inquiries with diligence and care.
- Managed high volumes of customer phone calls and administrative tasks under pressure to consistently meet performance targets.
- Demonstrated an exceptional eye for detail and active listening skills to provide accurate, compliant banking advice.
- Adapted swiftly to fluid customer situations, ensuring high satisfaction and trust.
Crew Member - McDonald's - Liverpool, Merseyside
(2015-11 - 2018-05)
- Prepared and handled food in compliance with strict hygiene, quality, and safety standards.
- Thrived in a high-pressure, fast-paced environment, balancing independent tasks with close teamwork.
- Maintained clean, organized work and dining areas to ensure a welcoming environment for guests.
Cashier - William Hill - Liverpool, Merseyside
(2013-03 - 2014-03)
- Processed daily cash and card transactions accurately, performing secure end-of-day banking procedures.
- Provided a reliable, friendly, and professional service to customers while resolving complaints effectively.
- Collaborated closely with team members to maintain store standards and keep work areas clean.
Bar Staff - The Coronation Pub - Liverpool, Merseyside
(2011-04 - 2013-02)
- Provided welcoming, efficient, and friendly front-of-house service to pub patrons, ensuring a positive customer experience.
- Handled cash and card transactions accurately using the EPOS system while maintaining a secure till.
- Maintained high standards of cleanliness, stocked bar inventory, changed kegs, and adhered to strict licensing and food safety regulations.
- Collaborated effectively with team members during peak, high-pressure hours to deliver prompt and reliable service.
