Alex Campbell

Adaptable and results-driven professional with proven experience in retail, hospitality and customer service management. Recognised for rapid career progression, strong leadership skills and the ability to remain calm and effective in fast-paced environments. Skilled in team training, operational oversight and delivering exceptional customer experiences. Seeking a role that leverages managerial expertise while offering opportunities for growth and contribution to organisational success.

Sales Associate - IKEA - Croydon

(2026-01)

• Delivered a consultative customer experience, providing product guidance and resolving customer queries effectively.
• Maintained high merchandising standards by ensuring accurate pricing, well-stocked displays and an organised sales floor.
• Assembled flat-pack furniture and contributed to the setup of showroom displays, ensuring products were presented safely and attractively.
• Supported store operations by helping customers navigate product ranges and locate suitable solutions for their needs.

Level 3 Proxy Manager - Amazon Fresh - Croydon

(2022-11 - 2025-12)

• Promoted from Retail Associate to Proxy Manager within six months, following strong performance and leadership potential.
• Acted as Leader on Duty, ensuring smooth store operations and resolving issues quickly and effectively.
• Keyholder and Certified First Aider with training in Work Health & Safety, Food Safety and Fire Safety.
• Elected by peers to represent staff in the Amazon Associate Forum, liaising between associates, store management and regional leadership to improve communication and implement new procedures.

Bar Supervisor - Dog & Bull - Croydon

(2019-03 - 2022-11)

• Promoted to Supervisor within 18 months due to reliability and leadership skills.
• Managed daily operations including opening/closing, cashing up and ensuring compliance with safety and hygiene standards.
• Trained and mentored new staff, fostering confidence and competence in a busy hospitality environment.
• Oversaw customer bookings and events, balancing capacity management with customer satisfaction to drive revenue.

Retail Assistant - Primark - Croydon

(2015-06 - 2018-06)

• Worked across seven departments, surpassing the standard quota of 1–2, showcasing adaptability and commitment.
• Entrusted with health and safety compliance checks ahead of inspections.
• Awarded 'Employee of the Quarter' out of 300+ staff for exceptional effort and performance.
• Frequently trained and mentored new team members to ensure smooth onboarding.

Customer Service Assistant - VUE Cinema - Croydon

(2014-02 - 2014-11)

• Delivered excellent customer service through ticket sales, upselling and food preparation.
• Conducted piracy, quality and temperature checks to maintain compliance and customer comfort.
• Supported auditorium and concession operations, ensuring a clean and welcoming environment.

Operations Assistant - Marks & Spencer - Croydon

(2012-11 - 2014-01)

• Supported stock intake, distribution and merchandising to maintain store standards.
• Handled staff and customer enquiries, ensuring efficient resolution.
• Assisted with promotional displays and visual merchandising to maximise sales.
• Managed delivery paperwork and equipment assembly, contributing to operational efficiency.

BTEC First Diploma - Art & Design - Croydon College (2011)

National Diploma Level 3 - Interactive Media - Croydon College (2011)

GCSEs - incl. Maths and English - Selsdon High School (2008)