Account manager, leader, customer service, sales
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Many years experience in technical sales, branch and team management, HR, HSE, team building and delivering growth
Branch Manager - Tooolstation
Branch Manager - PaintWell
(2023-07 - 2024-07)
Have successfully delivered month on month growth over a six-month period for a new branch, and exceeded results achieved by much more established branches. Responsible for all elements of the business, with little central support due to the company working towards putting standard processes and ways of working in place. Much of my reason for leaving was due to a complete change of senior management during my brief spell with the company, and the promised development opportunities promised, being removed.
Store Manager & BDM - AkzoNobel- Dulux Decorator Centre
(2017-09 - 2023-07)
Gained a complete and comprehensive knowledge of the trade and decorative paint sector. Achieved top ten branch scorecard vs 250 branches, including the most profitable trading year for a branch twelve years old at the time. Progressed to a larger store and lead its rehabilitation and growth from 750k to 1M over a two-year period.
Became heavily involved in site visits, specifications and B2B pricing negotiations within the housing sector, communicating effectively at all levels and managing accounts through CRM systems.
Manager - J Sainsburys - Midlands/North Wales
(2008-03 - 2017-09)
Full multi-department Management across all trading areas including, Dry goods, Produce, Tu clothing, General Merchandise, Fresh foods and counters. In depth knowledge of HSE, accident investigations, risk assessments, Performance management, full people services responsibility including disciplinary and appeals processes, notetaking and HR legislation.
Operations Manager - Dublcheck Cleaning - North Wales
(2006-05 - 2008-02)
I was responsible for the launch of a pole fed water system section, and marketing into the Hotel sector, as well as the development of janitorial supply wholesale business.
Area Manager - Kwik Save (John Dennis)
(2003-09 - 2006-05)
I was responsible for the multi-site management of 12 concessions within Kwik Save, covering all aspects of staffing, recruitment, legislation, merchandising, ordering, KPI's and manager development. I left the company when Kwik Save hit unrecoverable financial difficulty.
Store Manager - Spar (Tates) - West/Wales
(2001-06 - 2003-09)
Here I progressed from trainee manager to having my own store within a year. I completed my NVQ in retail and became a personal licence holder. I was responsible for store teams of twenty, and the overall operational management of branches.
General Assistant - Stans Superstore
(1997-06 - 2001-05)
This was my foundation into retail, working on checkouts, trolley retrieval, florists, cafe, petrol station and key cutting. I found this job very engaging and varied, to building excellent level of customer service and the foundation of retailing knowledge.
NVQ in Retail Operations - North Shropshire College - Oswestry (1997-09 - 1999-09)
A-Level - Music Technology & Media Studies - North Shropshire College - Oswestry (1997-09 - 1999-09)
GCSE - 9 Subjects - Rhyn Park School - St Martins (1992-09 - 1997-06)
BTEC - Retail operations (2002)