Alex Jones

A results-driven insurance broker with over seven years' experience in an FCA-regulated brokerage, built on a successful earlier career in automotive sales and management. Skilled in managing client relationships end to end, from new business and renewals through to mid-term adjustments and claims support, with a strong record of client retention, accuracy, and service quality. A natural relationship-builder, equally effective office-based or working remotely, now seeking a new challenge where broking expertise and a client-first approach will add immediate value.

Insurance Broker at Samuel Gordon Insurance Brokers Limited (2018-11 – 2026-07)

Engaged as a contractor from November 2018; employed (PAYE) from January 2020.

• Managed a portfolio of commercial and personal lines clients across the full policy lifecycle: new business, renewals, mid-term adjustments and cancellations.
• Negotiated terms, premiums and coverage with insurers and underwriters to secure competitive, suitable cover matched to each client's demands and needs.
• Built and maintained long-standing client relationships, achieving consistently high retention through proactive service and clear, jargon-free advice.
• Supported clients through the claims process, liaising between insurers, loss adjusters and policyholders to achieve fair and timely settlements.
• Arranged premium finance facilities and ensured accurate, compliant documentation in line with FCA requirements, including client money handling standards.
• Worked effectively both office-based and fully remotely, maintaining service levels and client satisfaction throughout.

Branch Manager at Webuyanycar.com (2009 – 2018)

One of the longest-serving members of the team; promoted to one of only 12 buyers (from circa 300) trusted with managerial-level purchase authorisation in the 'Helpsquad'.

• Appraised vehicles to an exceptional standard, frequently 100% accurate, with a keen eye for detail.
• Purchased over 10,000 cars and consistently ranked among the company's top 10 buyers on key performance indicators.
• Recognised for excellent customer service through consistently high Net Promoter Scores, face to face and over the phone.
• Appointed staff trainer, regularly training new and existing employees and mentoring colleagues.

Sales Executive at Carcraft (2008 – 2009)

Promoted to the appointments team following strong sales-floor results, managing the customer journey end to end - from internet enquiry to appointment, finance arrangement and vehicle handover.

• Applied a customer-centric approach to assess needs and match product features and benefits accordingly, prospecting for new business and up-selling to improve profitability.

Finance Executive at Ucan Car Credit (2006 – 2008)

Secured car finance plans for customers in the sub-prime market, building instant rapport and trust with applicants.

• Ensured finance documentation was complete and accurate for approval, assessing customer requirements and offering financial insurance products where appropriate; FSA-approved for the role.

New & Used Sales Executive at Glyn Hopkin Nissan (2005 – 2006)

Began automotive career selling and leasing new and pre-owned vehicles, developing negotiation and relationship-building skills and creating a strong referral base through excellent service.

Computer Aided Product Design – Anglia Polytechnic University (2003 – 2004)

Business Administration – University of the West of England (2002 – 2003)

A Levels – Moulsham High School & Sixth Form, Chelmsford