Alex Priestley

I am an experienced worker with strong background in high-volume customer service. I would consider myself skilled in team collaborations, training, and maintaining high service standards, as well as bringing a commitment to delivering exceptional output and ensuring operational efficiency.

Front of House and Assistant Manager - Coast Holywood - Holywood

(2021-01)

• Served an average of 100 customers daily in a busy restaurant environment, ensuring timely and accurate order delivery while maintaining high service standard.
• Enhanced customer satisfaction by implementing a new feedback system, which led to 20% increase in positive reviews on restaurant platforms.
• Trained and mentored new staff members, helping them quickly adapt to the fast-paced atmosphere and improve their service efficiency.
• Managed cash and credit transactions, consistently balancing the till with over 99% accuracy, which contributed to streamlined end-of-day sales.
• Collaborated with the kitchen team to address and resolve order discrepancies promptly, which helped reduce customer complaints by 30%, resulting in a better dining experience.

GCSE & A Level - Ashfield Girls' High School (2015-09 - 2022-06)