Alex Salt

Hardworking and dependable professional with over 12 years' experience in fast-paced, high-end, customer-focused roles across the White Goods, Aviation, and Safety Technology industries. Proven ability to deliver exceptional customer care and effective training while maintaining consistently high service standards. Demonstrates strong management capabilities and the ability to sustain high levels of performance, accuracy, and professionalism in demanding workplace environments.

UK/EU Order management Team Leader - Blackline Safety - Colchester, ESS

(2024-06)

• Led and supported a team of order processors to ensure accurate, timely, and compliant order fulfillment
• Delivered onboarding and ongoing training for new and existing staff, improving productivity and reducing errors
• Created, maintained, and updated Standard Operating Procedures (SOPs), process guides, and work instructions
• Acted as subject matter expert for order processing systems, workflows, and business rules
• Monitored team performance, provided coaching and feedback, and supported development plans
• Reviewed and approved complex or high-value orders, resolving issues and escalations efficiently
• Collaborated with sales, logistics, finance, and customer service teams to resolve order discrepancies
• Identified process gaps and implemented improvements to increase efficiency and accuracy
• Ensured compliance with internal controls, audit requirements, and company policies
• Maintained training records, documentation libraries, and version control for process updates
• Supported system changes and upgrades by documenting new processes and training the team
• Produced reports on order volumes, error rates, and team performance for management review

UK Service Leader - Subzero Wolf UK LTD - Maldon, ESS

(2023-05 - 2024-06)

• Managed and supported a team of 4 call handlers and 10 field engineers, ensuring effective coordination and performance
• Delivered training on new products covering repairs, installations, and servicing to maintain technical excellence
• Set, monitored, and consistently achieved SLAs and performance targets for both the team and individual contributors
• Delivered a premium, high-end customer experience aligned with SZW brand expectations
• Supported recruitment and hiring of high-caliber, customer-focused team members
• Conducted regular performance appraisals, coaching sessions, and KPI reviews to drive continuous improvement

Technical Installation Advisor - Subzero Wolf UK LTD - Maldon, ESS

(2022-03 - 2023-05)

• Delivered installation training to distributors and internal staff to ensure product knowledge and installation accuracy
• Provided in-showroom support to customers, addressing queries and offering expert guidance on appliance features and usage
• Created and maintained training and installation documentation to support the launch of new products

Call handler - Subzero Wolf UK LTD - Maldon, ESS

(2021-02 - 2022-02)

• Handled incoming customer calls, responding to enquiries and service requests in a professional and timely manner
• Provided step-by-step troubleshooting support to customers over the phone to resolve issues efficiently
• Developed strong product knowledge, including parts and components across a range of white goods
• Scheduled customer repairs and service appointments, ensuring accurate booking and clear communication

Head of Sales - Domestic Appliances Sudbury LTD - Sudbury, SFK

(2019-11 - 2021-02)

• Managed purchasing and replenishment of stock to ensure product availability and cost control
• Liaised with sales representatives from major manufacturers, including BSH Group and Samsung, to manage supplier relationships
• Established and maintained accounts with local letting agencies to support repair services and product sales
• Delivered comprehensive training on showroom units to both team members and customers to support informed purchasing decisions

Fuel Operations Co-Ordinator - Flightworx Aviation - Stansted Mountfitchet, ESS

(2017-11 - 2019-11)

• Coordinated and authorised fuel releases for private jets worldwide, ensuring accuracy and operational efficiency
• Worked rotating AM/PM shifts, preparing detailed handovers to ensure seamless continuity between teams
• Responded to all requests within 5 minutes to consistently meet strict company SLA requirements
• Monitored global fuel markets to secure competitive pricing and deliver best value to clients

Sales Assistant - Domestic Appliances Sudbury LTD - Sudbury, SFK

(2015-02 - 2017-11)

• Maintained up-to-date knowledge of company products and services to provide informed recommendations to customers
• Explained and demonstrated product features clearly, focusing on customer needs, confidence, and long-term retention
• Merchandised products effectively, arranging stock and promotional displays to maximise visibility and sales impact

GCSE - Maths, English, P.E, Science, ICT and History - St Benedict's Catholic School (2014-01 - 2014-01)

Level 3 Extended Certificate in Sport - Sport (2016-01 - 2016-01)