Alexander Cheung

Technical media operations professional with over 9 years' experience in broadcast, streaming, and content delivery. Skilled in live and VOD workflows, media encoding, quality assurance, incident troubleshooting, and operational monitoring within SLA-driven environments. Experienced in collaborating with engineering teams, suppliers, and clients to support reliable content delivery, technical change, and service improvements.

Recognised for strong operational ownership, committed to maintaining high operational standards while supporting and training colleagues to promote best practices, consistency, and operational excellence.

Team Lead Streaming Operator - Deltatre (acquired Endeavor Streaming in 2025, formally IMG)

(2020-03 - 2026-06)

• Promoted to Team Lead (March 2020), overseeing high-priority client encoding projects.
• Trained new hires and maintained shared knowledge documentation in Confluence.
• Coordinated daily and weekly event scheduling, metadata validation, and reporting.
• Created and managed encoding profiles and media assets.
• Performed internal and external event testing.
• Managed encoding workflows and streaming resources for efficient content delivery.

Encoding Engineer - Deltatre

(2016-10 - 2020-03)

• Managed end-to-end broadcast and streaming operations, ensuring reliable delivery of live and on-demand content while consistently meeting SLAs.
• Coordinated content delivery across VOD platforms, verifying successful publishing and distribution.
• Monitored service health, performed QA checks, and validated live events to ensure reliable operations.
• Troubleshoot live operational issues, coordinated with internal support teams and production partners, and contributed to incident tracking and updates in Jira.
• Performed routine encoder maintenance.
• Collaborated with remote production partners to monitor events, communicate issues, and support successful live content delivery.

MCR Technician - Group IMD UK

(2014-10 - 2016-04)

• Performed QC, media ingest, editing, format conversions, and video encoding for broadcast-ready content.
• Managed cloud-based job queues, ensuring timely processing to meet SLAs, broadcast schedules, and client deadlines.
• Identified, repaired, and reported issues with broadcast materials through referral reports.
• Conducted regular system and workflow testing in collaboration with cross-functional teams.
• Worked closely with Client Services and clients to resolve technical queries and ensure smooth delivery.
• Maintaining internal databases and operational logs.

Technician - TVB Europe

(2010-02 - 2014-08)

• Working with producers and directors in creating and editing in-house content, consisting of various different programmes and promos/adverts. (Final Cut, Adobe Premiere).
• Media management of in-house materials. Handling requests for information and data.
• Assisting on studio shoots and on-location cameraman, capturing live events and news reports.
• Transmission operator: Monitor transmission feeds of linear channels, ingesting tapes and log/record incoming feeds daily. Check playback playlists, coordinate with other departments, and manage escalations. Answer incoming calls and support escalation actions during live transmission issues.

Post Production Assistant - STARDUST (Feature) - Marv Films - Pinewood studios

(2006-07 - 2006-09)

A summer work placement working as a runner during principal photography at Pinewood studios before joining the editorial team.

• Managing and organizing paperwork, maintaining the office & handling petty cash.
• Assisting the editors in synching up audio to media clips (AVID), tape transfers and producing DVD's of rushes.
• Running errands, collecting and delivering rushes, beta tapes, etc.
• Providing and organizing refreshments and lunches for the office and clients.

Mandarin Chinese Language Programme - Tsinghua University, Beijing (2009-01 - 2009-12)

BA - Television Production - Bournemouth University (2004-01 - 2007-12)

Media and Communications Vocational Course, Film Studies - Bournemouth & Poole College (2002-01 - 2004-12)