Alexander Crisp

Results-focused commercial professional with over 10 years of progressive experience in operations, sales, and management. Developed a deep understanding of end-to-end business operations through hands-on roles—from warehouse logistics to high-level commercial planning. Proven success in managing teams, driving operational efficiencies, negotiating with suppliers, and increasing revenue through strategic process improvements.

Now seeking a Commercial Manager role to apply this versatile, grounded expertise in a fast-paced commercial environment.

Operations Manager - DS Resin Solutions - Lowestoft, UK

(2018-01 - 2024-12)

Promoted into senior management, responsible for leading day-to-day operations, commercial strategy, and logistics for both retail and eCommerce channels.

• Directed supply chain operations, including supplier management, procurement, stock control, and fulfilment logistics.
• Oversaw scheduling, team supervision, KPI tracking, and workflow optimisation for a 3–5 person team.
• Managed B2B partnerships, negotiated terms with trade show organisers and distribution partners, and handled commercial contracts.
• Spearheaded the eCommerce expansion strategy (eBay, proprietary platforms), increasing revenue and market reach.
• Implemented digital tools like Excel, Google Analytics, Grafana, Miro, and Jira for data analysis and performance tracking.
• Introduced and enforced quality assurance processes to reduce errors and returns, improving customer satisfaction.

Training Instructor (Contract) - Providence Global / DS Resin Solutions - Hereford, UK

(2017-01 - 2017-09)

• Delivered structured training on mould-making, casting, and finishing to military personnel.
• Created lesson plans, assessment tools, and practical demonstration sessions.
• Managed procurement of training materials and coordinated daily session logistics.

Sales Representative - DS Resin Solutions - Lowestoft, UK

(2014-07 - 2017-12)

Promoted from warehouse operations into a client-facing sales role.

• Managed inbound and outbound customer communications, building long-term client relationships.
• Developed quotes, processed orders, and liaised between clients and production to ensure on-time delivery.
• Attended trade events to promote products and build a professional network.
• Helped design and maintain digital product listings and pricing strategy on eBay and direct sales channels.
• Supported the operations manager with reporting, supplier communication, and client account maintenance.

Picker Packer / Warehouse Operative - DS Resin Solutions - Lowestoft, UK

(2012-01 - 2014-06)

Initial role handling core warehouse responsibilities including packaging, dispatch, stock management, and product assembly.

• Picked and packed orders for retail and online customers with accuracy and speed.
• Assisted with goods-in processing and updating inventory systems.
• Maintained cleanliness and organisation of warehouse storage and fulfilment areas.
• Supported the production team with preparation and basic quality control of resin-based products.

BSc - 3D Modelling and Animation - University of Norwich (2013 - 2016)

Level 3 Diploma - Music Performance & Technology - City College Norwich (2012 - 2013)

GCSEs - 8 Subjects - Denes High School, Lowestoft (2008 - 2011)