Customer Liaison Officer - UK Power Networks
(2014-01)
- Provide exceptional customer support during power outages and emergency situations.
- Handle customer enquiries, complaints, and escalations via telephone and email.
- Deliver real-time updates and information to customers and stakeholders.
- Support vulnerable customers by arranging welfare assistance and essential services.
- Work closely with operational teams and engineers to ensure issues are resolved quickly and effectively.
- Contribute to customer satisfaction improvements through empathy, professionalism, and effective communication.
- Maintain accurate records and comply with company procedures and service standards.
Mobile Bus Shelter Cleaner - AGS Support Services (Mitie/TfL) - London
(2023-10 - 2024-04)
- Worked independently across London maintaining customer-facing transport facilities.
- Reported maintenance issues and damage to ensure public safety and service quality.
- Assisted members of the public with travel-related enquiries and information.
- Maintained high standards of presentation and cleanliness across multiple locations.
Mobile Night Cleaning Supervisor - Dovetail Group
(2022-04 - 2023-10)
- Supervised cleaning operations across multiple restaurant locations.
- Planned workloads and ensured service standards were consistently achieved.
- Trained and supported team members while monitoring performance.
- Ensured health and safety procedures were followed at all times.
Night Kitchen Manager - McDonald's Restaurants Ltd
(2020-05 - 2022-04)
- Supervised night-shift staff and delegated daily responsibilities.
- Ensured operational readiness for the morning trading period.
- Managed stock control, deliveries, and inventory checks.
- Supported team development and maintained performance standards.
- Assisted with customer service and operational issues as required.
Night Shift Supervisor - DHL Logistics
(2016-10 - 2020-04)
- Managed a team of 19 employees in a busy logistics environment.
- Allocated workloads and monitored staff performance.
- Resolved operational issues quickly to maintain service standards.
- Conducted stock audits and ensured accuracy of inventory records.
- Maintained productivity targets and compliance with company procedures.
Stores Manager & Assistant Workshop Manager - HTC Group
(2013-01 - 2013-12)
- Managed supplier relationships and coordinated operational activities.
- Monitored service levels and ensured compliance with industry regulations.
- Worked closely with internal departments to minimise operational disruption.
- Maintained accurate records and performance reporting.
Assistant Centre Operations Manager - ATS Euromaster
(2012-01 - 2013-01)
- Supervised a team of technicians and supported daily business operations.
- Delivered high levels of customer service and customer satisfaction.
- Managed customer complaints and resolved issues professionally.
- Assisted with sales performance, administration, and health and safety compliance.
- Deputised for the Centre Manager when required.
Office Manager - Auto Kwik
(2007-04 - 2009-12)
- Managed front-office customer service and administration functions.
- Handled bookings, customer enquiries, complaints, invoicing, and payments.
- Maintained positive customer relationships and resolved service issues.
- Coordinated suppliers and managed daily banking procedures.
Parts Supervisor - SG Smith Mercedes-Benz
(2005-03 - 2007-03)
- Led a team of four staff members.
- Managed stock control, ordering, and supplier relationships.
- Produced management reports and monitored departmental performance.
Senior Service Supervisor - FC Pursers Volkswagen
(2003-01 - 2005-03)
- Managed daily service department operations.
- Supervised customer bookings and service scheduling.
- Resolved customer concerns and maintained service quality standards.
- Liaised with fleet operators, lease companies, and manufacturers.
