Alexandra Angell

I am a friendly, organised and professional individual with experience in administration and customer service. I am skilled at managing a busy reception, handling patient enquiries, and maintaining accurate records. I am organised, have great communication skills and can work well independently and with others.

Front of house/ Receptionist - Hertfordshire Dental group

(2025-10)

• Welcomed patients in a friendly professional manner & managed patient check ins and check outs
• Answered telephone and email enquiries promptly
• Scheduled, confirmed and rearranged appointments efficiently using dental practice software
• Processed payments, issued receipts and invoices
• Managed & updated excel spreadsheets
• Liaised with dentists and hygienists to ensure smooth daily workflows
• Maintained up to date patient records and medical history forms
• Handled patient queries, concerns and complaints in a calm and professional manner
• Assisted with stock ordering and administrative tasks
• Mainstained a clean & organised reception area

Virtual receptionist - Best Reception

(2023-08 - 2025-06)

• Handling customer queries & questions over the phone
• Taking calls for numerous different clients- etc dentists, chiropractors, podiatrists, osteopaths
• Booking in patients for appointments
• Cancelling and rescheduling patients appointments
• Taking accurate messages for clients
• Taking payments over the phone & creating invoices
• Managing multiple diary systems
• Handling patient concerns and frustrations with understanding and empathy
• Learning and remembering large amounts of information for each client and their business

Beauty therapist & front of house - Therapie Clinic

(2020-12 - 2023-08)

• Using phorest diary system
• Greeting customers at front desk, educating clients and hitting sales targets
• Updating excel spreadsheets, and doing daily diary management
• Creating a relationship with clients and a relaxing environment during their treatments
• Performing facials and laser hair removal

Level 2 and 3 combined VTCT Beauty Therapy diploma - Beauty Therapy - London School of Beauty & Makeup, Barbican (2020-02 - 2020-11)

Cache level 3 - Childcare and Early Years Education - Havering College (2015-10 - 2017-05)

GCSE - General Education - Debden Park High School (2009 - 2014)