Alexandra Antim

Personable worker knowledgeable about methods for resolving. Positive and calm in difficult situations. Focused on maintaining customer satisfaction and loyalty with quick, thorough support.

1 JAN 2016 – 26 NOV 2016 London, United Kingdom HOSTESS Heathrow Airport

• Monitored service levels, assisted team members and addressed challenges to support operations.
• Supported ambience in common spaces with continuous cleaning and organisation.
• Answered guest questions or fulfilled requests to promote continuous loyalty.

5 DEC 2016 – 15 MAY 2021 Greenford, United Kingdom CUSTOMER EXPERIENCE ASSISTANT William Hill

• Identified customer needs and solved problems, professionally managing challenging behaviours to maintain positive and supportive relationships.
• Developed and maintained knowledge of company products and operations to answer queries competently.
• Processed and authorised financial transactions, issued receipts and kept associated records.
• Assisted customer service manager in reviewing procedures and policies and implemented improvements.
• Trained new and existing team members to serve customers and partners, providing service and product information.
• Educated customers about policies, item availability and pricing.
• Shared brochures detailing information related to specific complaints or requests.
• Worked at front counter to help customers in-person with resolving complaints and obtaining replacements.
• Applied conflict resolution skills, pacifying arguments.
• Handled multiple tasks simultaneously, decreasing turnaround time.

1 JAN 2016 – 4 NOV 2016 West Ealing, United Kingdom

CASE WORKER VOLUNTEER Ealing Centre for Independent

Living

• Supporting clients with some case worker
• Attending home visits for families, elderly, individuals and other who need it.
• Responding to calls, emails
• Attending meetings and taking note

14 SEP 2011 – 5 MAY 2015 Targu Ocna, Romania

Baccalaureate Diploma in Liberal Arts Costache Negri National College

6 JUN 2017 – 10 APR 2019 Park Royal, United Kingdom

PERSON BTEC LEVEL 5 HND DIPLOMA: Health and Social Care Management UK

College of Business and Computing

10 JUN 2021 – 18 JUN 2022 Ealing, United Kingdom

BA (HONS) HEALTHCARE MANAGEMENT (TOP-UP): Health and Social Care

Management Arden University

28 APR 2023 – CURRENT Aldgate , United Kingdom

DIPLOMA IN HIGHER EDUCATION: Diploma in Education and Training Icon College of Technology and Management