Practice Manager/REGISTERED MANAGER - Bupa Dental - Sale Moor
(2024-05)
Bupa Dental Sale Moor is a 5 surgery practice with a mix of NHS and private patients. I manage our UDA contract with NHS commissioning, compliance with CQC regulations, and lead on safeguarding.
- Compliance: Brought practice into full compliance with CQC regulations; completed detailed action plan by August 2024; achieved CQC inspection pass in August 2025; 93% average patient feedback score and 4.5 Google reviews rating
- People Management: Manage team of 6 nurses, 4 dental hygienists, 6 dentists, 3 reception team members and a Practice Co-ordinator; responsible for performance management, recruitment, inductions and training including BLS/ILS/Safeguarding and clinical updates; achieved 91% rating for 'My manager inspires me' and 'My manager cares about my wellbeing' in year-end staff survey
- Commercial Success: Achieved average of 60% over financial targets from October 2024; in 2025 achieved 120% of £1.75 million target; organised 2 successful open days; increased opening hours; managed building improvements for disabled patient access
Operations Manager - Geoffrey Miller Solicitors
(2023-07 - 2024-03)
- Project Management: Managed project to deliver more effective document signing platform including contract negotiation, software development, training and rollout; managed review of contracts and terms of business to ensure compliance with relevant legislation and managed risk; developing 'Paralegal Training Academy' with 4 Paralegals with different routes to qualify as Solicitors via Cilex, SQE and training contract
- Compliance: Delivered monthly compliance training; developed automated reports on financial targets, caseloads, time recording and wins/losses; updated process and policy manuals; managed data breaches and devised training for individuals involved
- People Management: Managed day to day operation and performance of team of Solicitors, Trainees, Paralegals and Legal Assistants; set clear objectives and targets; monitored KPIs; identified areas for improvement; reviewed talent and capability; managed all recruitment, interviews, assessments and employment offers
Foster Parent - Stockport Council
(2020-12 - 2024-07)
Legal Preparation Team Coordinator - General Medical Council
(2016-07 - 2023-07)
- Recruited and trained an entirely new team of 13 paralegals to prepare fitness to practice cases for hearing
- Developed and updated Visio maps for all team processes
- Coached across the organisation and provided expert technical work knowledge to team
- Worked closely with Solicitors to allocate resources to cases and provide technical expertise in running cases
- Key point of contact for Tribunal service and worked to improve shared processes
- Responsible for all people management elements including recruitment, inductions, training, performance management, promotion and leaver processes
- Approved payments of up to £100,000
- Introduced an audit system
- Developed and delivered empowerment training to entire organization
- Attended and contributed to all Senior Management meetings, away days and business continuity sessions
- Key advisor on risk to the Assistant Director of Legal
Investigation Team Coordinator - General Medical Council
(2014-05 - 2016-07)
- Managed a team of 10 caseworkers making decisions on whether Doctors could register to work in the UK
- Made decisions on complex registration applications as an Assistant Registrar
- Led the team through organisational change
- Delivered a number of training sessions to help the team settle in
- Developed performance measures and tracked these on a weekly basis, reporting into Senior Management monthly
Investigation Officer - General Medical Council
(2012-05 - 2014-05)
- Held large caseload and made legal decisions on the registration of doctors under the legislative framework
Complaints Officer - Oldham Council
(2010-11 - 2011-04)
- Dealt with complaints from members of the public about a variety of Council services
Policy Officer - Standards for England
(2009-08 - 2010-09)
Following completion of LPC promoted to the position of Policy Advisor.
PA - Standards for England
(2007-05 - 2009-08)
Office Manager - Quest Search and Selection
(2005-05 - 2007-05)
