Alexandra Norsworthy

Highly organised and dedicated administrative professional with over 15 years' experience in the NHS, specialising in admissions coordination, HR recruitment, reception, and diary management. Proven ability to handle sensitive information, liaise confidently across departments, and ensure the smooth delivery of patient care and support services. Currently on maternity leave since 2022, seeking flexible part-time work, ideally in care, education, cleaning, or office-based roles.

Strong communication, customer service and coordination skills with a reliable, compassionate, and can-do attitude.

Admissions Coordinator - Royal Surrey County Hospital NHS Foundation Trust - Guildford

(2019-01 - 2022-08)

• Managed surgery bookings and waitlists across 19 consultant diaries, ensuring compliance with RTT (Referral to Treatment) targets.
• Liaised with GPs, private hospitals, and internal teams to coordinate theatre schedules and avoid costly delays or fines.
• Created new theatre lists and updated weekly session availability, contributing to operational efficiency.
• Produced reports, maintained stock levels, and supported the wider booking team when needed.
• Attended weekly planning meetings to communicate updates and challenges to management.

HR Recruitment Officer - Royal Surrey County Hospital NHS Foundation Trust - Guildford

(2018-02 - 2019-01)

• Created job adverts, managed recruitment timelines, and coordinated interviews for NHS roles.
• Processed DBS, right-to-work, and reference checks, ensuring candidates met legal and internal standards.
• Tracked progress using in-house systems, updated managers, and managed all incoming queries from candidates.
• Provided new starter inductions and access to IT systems and ID passes.
• Trained new HR staff and provided front-of-house HR reception cover.

Senior Booking Coordinator & Receptionist - Royal Surrey County Hospital NHS Foundation Trust - Guildford

(2013-08 - 2018-02)

• Delivered front-line patient support on busy hospital wards and clinics.
• Prepared consultant and endoscopy lists, advised patients on procedures, updated records, and handled rebookings.
• Supported junior team members with training, daily task delegation, and mentoring.
• Maintained booking compliance and upheld high standards of patient communication and confidentiality.

Medical Records Clerk / Clinic Preparer - Royal Surrey County Hospital NHS Foundation Trust - Guildford

(2007-01 - 2013-08)

• Managed patient file requests, scanning, clinic preparation, and data entry.
• Gained cross-functional admin experience by working in filing, reception, and clinic support roles.
• Took on a side role as a secretary to gain typing and diary management experience.

Diploma - Business Administration / Secretarial - Guildford College / London Chambers of Commerce