Night Shift Team Manager - BBraun Medical
(2022-05)
As a Line Manager responsible for coordinating and managing the Distribution operation.
- Assisting with the coordination of staff ensuring each area of the Distribution operation is covered appropriately, utilising the team's expertise
- Active day-to-day management of a team which involves goods in, picking, replenishment and dispatch of the orders
- Health and safety – accountable for health and safety within your team and Distribution site. Ensure that training needs are identified and actioned as appropriate, escalating issues and preventions to your Deputy Unit Manager
- KPI – support with driving improvements across all KPIs from operational & customers
- Costs – help with the delivery of cost savings within the operation
- Training and Development – support with staff training on site, in order to create development plans to manage performance. Identify any planning or operational issues and any skill gaps and offer training solutions
Team Leader - GXO-M&S
(2021-08 - 2022-04)
As a Team Leader responsible for managing warehouse operations and ensuring compliance with H&S policies.
- Ensuring M&S Health and Safety policies and procedures are met without fail as this is paramount to the business to ensure employee safety and compliance
- Managing and motivating a team of Warehouse Operatives in order to ensure that productivity and service KPI's are achieved or exceeded
- Developing and managing staff schedules to meet work flow demands; define shift strategies
- Ensuring employee conduct and performance is monitored and managed ensuring any action required is taken, in line with company policies and procedure
- Actively involved in employee progression and training to develop all team members so that their contributions to the Warehouse can be maximised
- Ensuring shipping & receiving functions are performed safely and in accordance with established H&S procedures
- Working closely with the warehouse teams to ensure the vehicles are loaded on time and the driver is ready to deliver to stores
- Working as a team with the AM shift team leaders to ensure a smooth production workflow between shifts
- Processing MI reports based on work output of Receivers and Loaders on X-Dock (Inbound and Outbound) department
Quality Assurance Auditor (part-time) - Mandate Solutions
(2018-01)
CoffeeSafe provides a solution for coffee machine espresso engineers to report on statutory examinations of coffee machines in line with a Written Scheme of Examination as set out in the H.S.E Pressure System Safety Regulations (2000) Approved Code of Practice L122.
- Audit examination reports and feedback to engineers on the quality and standard to ensure all criteria is met within the Written Scheme of Examination
- Complying with the company quality policy and ISO 90001 standards
- Perform weekly and monthly routine inspections and audits
- Assist our lead Trainer whilst delivering our IOSH licensed P.S.S.R (2000) training course which is used to help demonstrate to an engineer their roles and responsibility to the Pressure System Safety Regulations
- Promote, manage and advertise CoffeeSafe through several social media platforms
- Provide statistical analysis on business performance
- Support engineers with the queries
- Setting up companies' profile on CoffeeSafe portal
Team Manager - Next Distribution LTD
(2021-01 - 2021-08)
As a Manager responsible for leading warehouse operations and managing up to 50 Warehouse Operatives.
- Ensuring Next Health and Safety policies and procedures are met without fail as this is paramount to the business to ensure employee safety and compliance
- Manage and motivate a team up to 50 Warehouse Operatives in order to ensure that productivity and service KPI's are achieved or exceeded and making sure that every item is perfectly selected, packed, distributed
- Conducting regular team meetings/briefs to employees
- Experienced in making difficult under pressure but sound day-to-day decisions regarding operations and managing of people
- Ensuring employee conduct and performance is monitored and managed ensuring any action required is taken, in line with company policies and procedure
- Actively involved in employee progression and training to develop all team members so that their contributions to the Warehouse can be maximised
- Monitor and control sickness absence levels in line with company policy and carry out return to work interviews effectively and efficiently
- Carry out team and individual performance management reviews, consistently looking for ways to improve productivity and efficiency
- Management floor walks and team huddles to ensure efficient communication and best practices are adhered to in conjunction with promoting a positive working culture
- Picking and packing high-value goods for delivery
- Managing the process and production of 20,000 units per shift
- Responsible for managing multiple site warehouses when other managers were absent
PPI Case Handler Supervisor - Williams Lea/ DHL
(2014-11 - 2021-01)
As a PPI Supervisor responsible for leading a team of 30 administrators.
- Leading a team of 30 administrators in the daily operation, to maximise throughput and efficiencies on all work areas
- Monitoring and recording completed PPI cases, and deploying the team appropriately
- Dealing with any operational queries and issues that may occur during the course of working shift
- Working closely in line with the shift manager and reporting on a daily basis about department's performance, issues and outcomes for onward communication
- Setting goals for performance and deadlines in ways that comply with company's plans and vision and communicate them clearly
- Providing coaching and training to employees and to deliver constructive feedback to improve performance and productivity
- Using daily reports and analysing and interpreting MI reports to drive performance and achieve internal and client requirements
Stock Allocation Administrator - Michel Diver
(2014-01 - 2014-11)
As Stock Allocation Administrator working within a small team reporting directly to the Stock Allocation Manager.
- Aiming to achieve optimum availability across 12 core sites
- Accurately inputting and controlling stock transfers across the group
- Compiling and circulating weekly and period reports
- Detailing KPI measures
- Creating large amount of transfers using in-house system
- Ensuring manufacturing collections arrive at site, on time, meeting delivery SLA targets
- Answer queries from stores regarding delivery times and other general ad hoc requests
- Preparing manifests for drivers
- Work closely with the warehouse teams to ensure the vehicles are loaded on time and the driver is ready to deliver to stores
- Escalate any vehicle defects to the Transport Management Team
- Assisting in driver complaints
- Liaising internally within the business regarding missing and damaged items and generating reports for management regarding these issues
Stock Controller - Wilkinson Hardware store
(2010-06 - 2012-10)
- Providing a high-level administrative management of the store's stock file which includes counting, correcting, adding on and writing off stock for the purpose to maintain store's file as accurate as possible
- Undertaking a variety of key functions in an admi based role such as inputting data to the stock file system, requesting claims on stock that should have been delivered to the store
- Ordering and checking stock availability to continuously meeting customers' demands
- Delivery analysis and stock replenishment routines of the store operations in order to reduce any complications with stock availability
- Working closely in line with management, informing them about any existing issues related with stock, security, layouts, and solving those problems in order to improve efficiency of store operations
- Updating management and security on weekly and monthly basis about areas of stock loss by preparing statistical reports, finding solutions on how security can be improved in purpose to reduce the stock loss
Assistant manager - Café NERO
(2007-10 - 2010-07)
Worked as Team Leader and Trainee Assistant Manager for one of the leading coffee retailers on the high street.
- Running shifts in order to give the best customer service follow company's standards and procedures in order to meet the sales target
- Working closely in line with the Store Manager in order to maintain the store operations run smoothly and without any complications
- Mobilizing and directing team members, checking
