Alexzandra Andrews

Dedicated, compassionate and highly professional Funeral Service Operative with experience providing dignified and respectful care of the deceased while supporting families through some of the most difficult times in their lives. Experienced in funeral home operations, deceased transfers, preparation and presentation, chapel duties and assisting with funeral services. Possess a strong background in end-of-life care, health and social care, mental health awareness, customer service and operational environments.

Highly respectful of individual beliefs, cultures and family wishes, with an excellent understanding of confidentiality, discretion and professional standards. Calm and composed when dealing with sensitive or challenging situations, with strong attention to detail and a compassionate approach. Recent studies in Crime Scene Investigation, Criminology and Psychology have further developed my analytical, observational, communication and problem-solving skills.

Funeral Service Operative at R.S. Johnson Family Funerals / Dignity (2024-08 – Present)

• Provide respectful, dignified and compassionate care of the deceased in accordance with company procedures and professional standards.
• Assist with preparation and presentation of the deceased, maintaining high standards of care and attention to detail.
• Carry out deceased transfers safely, respectfully and professionally.
• Assist with funeral services and ensure arrangements are carried out according to family wishes.
• Prepare and maintain chapels and funeral facilities to a high professional standard.
• Communicate sensitively with bereaved families, colleagues and other professionals.
• Maintain confidentiality and discretion when handling sensitive information.
• Respond calmly and professionally to challenging or emotional situations.
• Follow health and safety procedures and maintain a clean, safe and respectful environment.
• Respect different cultural, religious and personal funeral wishes.

Charity Shop Salesperson at Farplace (2021-05 – 2024-05)

• Provided friendly, professional and approachable customer service.
• Worked effectively as part of a team to ensure smooth day-to-day shop operations.
• Processed donations, sorted stock and assessed items for sale.
• Assisted with pricing and valuation of second-hand goods.
• Managed stock levels and created appealing shop displays.
• Processed cash and card transactions accurately using POS systems.
• Assisted with returns and customer enquiries.
• Supported and trained new volunteers.
• Followed health and safety, security and cash-handling procedures.

Vending Machine Technician at Aramark / Nissan (2018-04 – 2020-12)

• Maintained and serviced vending machines across the Nissan site.
• Carried out routine checks and basic repairs and resolved technical issues efficiently.
• Managed stock levels and replenished vending machines.
• Maintained accurate records and followed health and safety procedures.
• Worked independently while maintaining effective communication with colleagues and site personnel.

Carer at Castle View Recruitment (2016-03 – 2017-04)

• Provided compassionate care and support to elderly patients.
• Assisted with daily living activities while promoting dignity, independence and comfort.
• Supported mobility exercises as directed by healthcare professionals.
• Communicated effectively with patients, families and colleagues.
• Worked collaboratively with other carers to provide consistent, high-quality support.
• Maintained a safe, clean and supportive environment.

Care Assistant at Lifestyles / Embrace (2012-01 – 2015-12)

• Provided personal care and daily support to elderly residents.
• Assisted with mobility and physical exercises to promote independence and wellbeing.
• Provided emotional support and companionship.
• Responded appropriately to emergency situations.
• Monitored residents' wellbeing and reported concerns to appropriate staff.
• Recorded daily observations accurately and maintained appropriate documentation.
• Monitored vital signs and identified changes requiring further attention.
• Maintained a clean, safe and comfortable environment.

Degree in Criminology & Psychology (2026)

Level 3 in Crime Scene Investigation (2025)

NVQ Level 2 in End of Life Care

NVQ Level 2 in Mental Health Awareness – Sunderland College (2014)

BTEC Level 3 in Health Studies – South Tyneside College, Hebburn (2008)

NVQ Level 2 in Health and Social Care – South Tyneside College, Hebburn (2006)

NVQ Level 1 in Health and Social Care – South Tyneside College, Hebburn (2005)

GCSEs – Boldon School, Boldon Colliery (2004-09)