I'm an customer service call centre/ administrator.
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I’m a motivated worker. I was a school and college graduate with a strong work ethic and now seeking new opportunities to expand my skills outward to develop my professional career to new heights. Committed to contributing to a team or an organization. I have a strong passion for learning and want to feel like I’m part of something meaningful in my pursuit to expand my knowledge of gaining practical experience on the job.
Brighton Racecourse (2019 – 2022-05)
This was a summer job and my first job I had. I learnt exceptional teamwork skills in this environment. I would help our team with getting the restaurant ready for the race shows. Placing cutlery in right spots and plates.
We would work together to carry the tables to designated spots. I never worked with the public yet I was always working in a team, such as the setting up crew, working with chefs to bring food to the jockeys all within a deadline and having to keep calm under pressure during the races.
Customer Service at Brighton North Street Specsavers (2023-08 – Present)
By Providing outstanding customer service by answering multiple calls at once majority of the time by myself leading to hundreds of calls a day.
Multiple patient queries throughout the day, ranging from booking appointments to explaining the process of the appointments, addressing customer concerns and resolving matters for a customer. I started working at Specsavers by doing an apprenticeship in Customer Service then progressed forward once I had passed with a grade distinction. Call centre is my main role yet I work in multiple sections in Specsavers store.
I aim to answer calls as efficiently as possible able to work under pressure from experiencing multiple customers at once, handling customers of all ages, unhappy customers to the best of my ability all to make the customer journey a pleasant and swift experience while gaining social skills handling customers of all ages, this allows me to build rapport with the customers in conversations helping me choose best product for them and their lifestyle. We work in a team here so I will cover the front of the store informing of wait times to help fellow colleagues, keeping patrons aware. At the end of the day we all do our part to clean the store so it becomes a healthy environment.
GCSE – Varndean School (2014-09 – 2019-07)
– Varndean College (2019-09 – 2022-07)
UAL Level 3 Foundation Diploma in Art/Design – Brighton Metropolitan College (2022-09 – 2023-07)
