Alfred Samuel

I'm a motivated and detail-oriented individual seeking an Electrician’s Mate role to apply recently acquired qualifications and build hands-on experience in the electrical trade. Possess a solid understanding of electrical systems, safety protocols, and tools through formal training, with a strong willingness to learn and adapt in a practical environment. Dedicated to supporting electricians with reliability, efficiency, and a proactive approach to tasks.

Ready to contribute to a team while developing skills and expertise in the field. Additionally, I hold an

ECS (Electrotechnical Certification Scheme) card, demonstrating my commitment to industry standards and safety compliance

Sep 2022 Practice Administrator, High Rd Surgery London

Patient Management: Coordinated patient appointments, maintained accurate medical records, and ensured the confidentiality of sensitive information.

• Administrative Support: Provided comprehensive administrative support to doctors and clinical staff,

including handling correspondence, preparing documents, and managing diaries.

• Reception Duties: Served as the first point of contact for patients, managing inquiries both in person and over the phone with professionalism and empathy.
• Data Entry and Record-Keeping: Accurately updated and maintained patient records using clinical systems, ensuring compliance with GDPR and confidentiality standards.
• Staff Coordination: Assisted in the on-boarding and training of new administrative staff, ensuring smooth integration into the team.
• Stock and Supplies Management: Monitored and ordered medical and office supplies to ensure the practice operated efficiently.
• Appointment Scheduling: Managed appointment bookings and cancellations, optimising the use of clinical time and reducing patient waiting times.
• Billing and Invoicing: Processed patient payments, insurance claims, and generated invoices in compliance with practice policies.
• Policy Compliance: Ensured adherence to NHS and practice guidelines, including infection control and health and safety protocols.
• Problem Resolution: Addressed patient complaints and concerns effectively, escalating issues when necessary to ensure patient satisfaction.

Sep 2019 — Sep 2022 Hotel Receptionist, The East London Hotel London

Guest Services: Welcomed guests with professionalism and warmth, ensuring a positive first impression and exceptional customer service throughout their stay.

• Reservation Management: Handled bookings, cancellations, and modifications via phone, email, and online systems, ensuring accuracy and efficiency.
• Check-In and Check-Out: Facilitated smooth check-in and check-out processes, verifying guest information, processing payments, and issuing room keys.
• Inquiries and Assistance: Responded promptly to guest inquiries, providing information about hotel services, local attractions, and travel arrangements.
• Complaint Resolution: Addressed and resolved guest complaints courteously and efficiently, ensuring satisfaction and maintaining the hotel’s reputation.
• Administrative Duties: Managed daily reports, updated reservation systems, and coordinated with housekeeping and maintenance teams to ensure room readiness.
• Cash Handling: Processed payments, maintained accurate financial records, and performed end-of-day reconciliation of cash and card transactions.
• Security: Ensured guest safety by adhering to security protocols, verifying identities, and monitoring access to restricted areas.
• Promotions and Upselling: Promoted hotel amenities and upsold services such as upgrades and packages to enhance the guest experience.

Oct 2017 — Oct 2019 Customer Service Assistant, London Overground London

Passenger Assistance: Provided exceptional support to passengers, answering queries about timetables, routes,

fares, and station facilities.

• Ticketing Services: Operated ticket machines and assisted passengers with purchasing and validating tickets, ensuring accuracy and compliance with travel regulations.
• Station Operations: Monitored station platforms and public areas to ensure safety, cleanliness, and adherence to operational standards.
• Customer Engagement: Delivered a friendly and professional service to passengers, addressing complaints and resolving issues promptly to maintain satisfaction.
• Safety Compliance: Supported station safety protocols by managing crowd control, assisting with boarding and alighting, and reporting any safety hazards or incidents.
• Lost Property: Handled lost and found inquiries, logging items and ensuring prompt return to passengers when possible.
• Information Dissemination: Communicated real-time travel updates and disruptions to passengers via announcements and direct interactions.
• Team Collaboration: Worked closely with colleagues, station managers, and transport staff to ensure the smooth operation of the station.
• Accessibility Support: Assisted passengers with disabilities or those requiring extra help, ensuring an inclusive and seamless travel experience.

Aug 2014 — Oct 2017 Customer Service Team Member, Ocado London

Customer Support: Delivered exceptional service to customers by addressing inquiries and resolving issues related to orders, deliveries, and product availability.

• Order Processing: Managed customer orders efficiently, ensuring accuracy and timely updates through the online platform.
• Complaint Resolution: Handled complaints with professionalism, offering suitable solutions to ensure customer satisfaction and loyalty.
• Communication: Responded to customer queries via phone, email, and live chat, maintaining a friendly and professional tone.
• Product Knowledge: Provided detailed information about products, promotions, and services to assist customers in making informed decisions.
• Delivery Coordination: Liaised with drivers and the operations team to resolve delivery-related issues and ensure a seamless experience for customers.
• Refunds and Replacements: Processed refunds, exchanges, and replacements in line with company policies, ensuring a smooth resolution for customers.
• Data Management: Maintained accurate customer records and updated systems with relevant information for future reference.
• Team Collaboration: Worked closely with team members to meet service level agreements and enhance the overall customer experience.

Feb 2011 — Aug 2014 Assistant Manager, Coral London

Team Leadership: Supervised and motivated staff to deliver excellent customer service and achieve sales targets,

ensuring smooth daily operations.

• Customer Service: Assisted customers with placing bets, resolving queries, and promoting a positive in-store experience.
• Cash Management: Oversaw cash handling procedures, including till reconciliations, banking, and monitoring cash flow to prevent discrepancies.
• Operational Oversight: Ensured compliance with company policies, gambling regulations, and health and safety standards.
• Staff Training: Provided training and guidance to new and existing team members, fostering a knowledgeable and customer-focused workforce.
• Stock Management: Monitored and replenished stock levels, ensuring the availability of products and promotional materials.
• Promotions and Marketing: Implemented in-store promotions and campaigns to drive customer engagement and revenue growth.
• Conflict Resolution: Managed customer complaints and disputes professionally, ensuring satisfactory resolutions and maintaining company reputation.
• Reporting: Prepared sales reports, tracked performance metrics, and communicated insights to senior management for decision-making.
• Key Holder Duties: Opened and closed the store, ensuring security protocols were followed and the premises were secure.

Sep 2023 Level 3 Diploma in Electrical Installations (Buildings and

Structures), City and Guilds, Southgate College London

I am currently pursuing a Level 3 Diploma in Electrical Installations (Buildings and Structures), building upon my foundational knowledge from the Level 2 qualification. This program enhances my understanding of electrical science, system design, and the principles of environmental technology systems. It also provides practical skills in fault diagnosis, rectification, and the inspection, testing, and commissioning of electrical installations

Sep 2022 — Sep 2023 Level 2 Diploma in Electrical Installations (Buildings and

Structures), Southgate College London

I have successfully completed the Level 2 Diploma in Electrical Installations (Buildings and Structures), which has equipped me with foundational knowledge and practical skills essential for the electrical industry. This qualification has provided me with a comprehensive understanding of electrical installation practices, including health and safety regulations, electrical science principles, and the installation of wiring systems.

Sep 2007 — Sep 2009 BTEC National Diploma in Business Management , Barnet College London

Achieved Level 3 National Certificate in Business Management with English.

S K I L L S ECS Card

Health and Safety

Basic Electrical Knowledge

Cable Management

Customer Service

Tool Proficiency

Blueprint Reading