Ali Baxdo

Career-changer transitioning from NHS IT support into data analytics, with hands-on portfolio experience across Python (pandas, NumPy, matplotlib), SQL, Power BI, and Excel. CompTIA Data+ and BCS Business Analysis Foundation certified, with a track record of delivering dashboards and cleaning pipelines on real datasets (Superstore 9,994 rows, Coffee Quality 207 lots, Bitcoin time-series). Combines strong domain grounding in NHS systems with modern analytics tooling to turn raw data into decisions.

Desktop Engineer at West London NHS Trust (2022-11 – 2024-09)

• Supported Windows deployments, upgrades, and patching across NHS Trust departments, working with structured deployment data to track rollout progress.
• Diagnosed VPN, network, and Active Directory access issues under SLA, documenting recurring root causes to reduce repeat tickets.
• Collaborated with clinical and admin stakeholders to translate technical constraints into practical solutions — the same stakeholder skill needed to explain data findings to non-technical users.

Deployment Technician at Cerco IT Ltd (2022-08 – 2022-11)

• Configured and deployed desktops and laptops at scale, maintaining accurate asset-inventory records used for reporting.
• Delivered end-user support and troubleshooting during rollout, escalating patterns rather than one-off issues.

First Line Support at GlobalNet ICT (2017-06 – 2022-07)

• Managed user accounts in Active Directory and provided remote and on-site technical support across a mixed client base.
• Installed and configured systems, software, and peripherals; produced technical documentation for reuse by junior colleagues.

Data Analyst Programme – ITonlinelearning (2025)

Certificate in Systems & Networking – Cerco (2022)

Microsoft Windows Server – Microsoft (2016)