Ali Can Binboga
IT Technician
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About
IT Support Technician with over 3 years of experience providing technical support within a busy educational environment. Experienced in Microsoft 365 administration, Microsoft Teams administration, Active Directory, Entra ID, Intune, user account management, device deployment, troubleshooting and end-user support.
Skilled in diagnosing and resolving hardware, software and connectivity issues. Passionate about technology and continuous learning, with a strong interest in infrastructure, cloud technologies and IT automation.
Experience
AIM North London - May 2023 to present
- Provide first and second-line technical support to staff and students across a secondary school environment.
- Administer Microsoft 365 services including user account management, licensing and administration.
- Manage Microsoft Teams and support users with collaboration and communication tools.
- Support device management and deployment through Microsoft Intune.
-Diagnose and resolve hardware, software, network and printing issues.
-Support classroom technology including projectors, interactive displays and audiovisual equipment.
-Assist with maintaining IT security policies and best practices.
-Provide technical support both remotely and on-site while maintaining professional communication.
Education
BSC Information Communications Technician Level 3
