Ali Can Binboga

IT Support Technician with over 3 years of experience providing technical support within a busy educational environment. Experienced in Microsoft 365 administration, Microsoft Teams administration, Active Directory, Entra ID, Intune, user account management, device deployment, troubleshooting and end-user support.

Skilled in diagnosing and resolving hardware, software and connectivity issues. Passionate about technology and continuous learning, with a strong interest in infrastructure, cloud technologies and IT automation.

AIM North London - May 2023 to present

• Provide first and second-line technical support to staff and students across a secondary school environment.
• Administer Microsoft 365 services including user account management, licensing and administration.
• Manage Microsoft Teams and support users with collaboration and communication tools.
• Support device management and deployment through Microsoft Intune.

-Diagnose and resolve hardware, software, network and printing issues.

-Support classroom technology including projectors, interactive displays and audiovisual equipment.

-Assist with maintaining IT security policies and best practices.

-Provide technical support both remotely and on-site while maintaining professional communication.

BSC Information Communications Technician Level 3