Ali Ghashghaei Zadeh

First Class BSc (Hons) Nutrition and Health graduate and Associate Nutritionist (ANutr) with experience spanning healthcare, fitness, wellbeing, and customer-facing environments. Currently working as a Care Navigator within NHS primary care, supporting patients through care navigation, appointment management, signposting, administration, and digital healthcare systems. Previously worked as a Personal Trainer and Front of House team member at Nuffield Health, delivering tailored fitness programmes while managing member services and administrative processes.

Combining a strong understanding of health, nutrition, exercise, and patient-centred care with excellent communication and organisational skills, I am experienced in working with diverse populations, handling confidential information, and supporting individuals to improve their health and wellbeing. Fluent in English, Persian, and Arabic, with a professional and approachable manner and a passion for promoting positive health outcomes.

Care Navigator - Heathbridge practice

(2026-03)

• Triage and assess patient needs via telephone and face-to-face, directing them to the most appropriate clinician, service, or self-care option to improve access to care.
• Coordinate appointment bookings, patient registrations, and medical record updates using NHS digital systems, streamlining administrative workflows and reducing processing errors.
• Support online consultation workflows and guide patients in accessing digital healthcare services to increase engagement and uptake.
• Maintain strict confidentiality and compliance with NHS policies while handling sensitive information and safeguarding concerns.
• Collaborate with clinicians, administrative teams, and external providers to ensure continuity of care and timely follow-up.
• Resolve high volumes of patient enquiries with empathy and clear communication; provide multilingual support in English, Persian and Arabic.

Personal Trainer - Nuffield Health

(2024-06 - 2026-03)

• Designed and delivered personalised fitness and wellbeing programmes tailored to individual goals, improving client adherence and outcomes.
• Coached clients on exercise technique, lifestyle modification and nutrition-informed strategies to support sustainable behaviour change.
• Managed front desk operations, membership enquiries, bookings and customer service, ensuring a positive member experience.
• Registered new members and maintained accurate records using Gym Manager software, improving data accuracy and administrative efficiency.
• Built strong client relationships, encouraging retention and word-of-mouth referrals within a multidisciplinary health and fitness environment.

BSc (Hons) - Nutrition and Health - University of Roehampton (2022-09 - 2025-06)