Ali Hany Cheik

Safety-conscious, disciplined and dependable professional seeking to build a long-term career as a Trainee Train Driver. Experienced in regulated, customer-facing and operational environments where accuracy, concentration, responsibility, communication and adherence to procedure are essential. Across insurance claims, automotive services, telecommunications and construction, I have been trusted to check important information, maintain accurate records, follow defined processes, assess information against risk criteria, manage competing priorities and escalate issues appropriately.

My background has developed a calm and methodical approach to work. I understand the importance of completing checks properly rather than taking shortcuts, communicating clearly when circumstances change, and remaining focused when working through repetitive or detailed tasks. I am comfortable taking personal responsibility for the quality of my work and working both independently and as part of a wider operational team.

I am now looking to transfer these strengths into the railway industry and undertake the structured technical, operational and safety training required of a professional train driver. I am particularly suited to a role where safety, rules, concentration, reliability and consistent decision-making are central to everyday performance.

Claims Assistant - Castle Claims

(2024-02)

• Support the progression of insurance claims from initial notification through to settlement, working within established procedures and maintaining accurate case information.
• Manage multiple live tasks simultaneously, prioritising outstanding actions while maintaining accuracy and consistent service standards.
• Gather, review and organise information from policyholders, insurers, contractors and third parties, ensuring required documentation is obtained before matters progress.
• Maintain clear and accurate customer and claims records, demonstrating attention to detail and an understanding of the importance of reliable information.
• Follow up outstanding requirements methodically and escalate issues when further action or investigation is required.
• Communicate factual updates clearly to a range of stakeholders and work with confidential information in line with company and regulatory requirements.
• Developed strong procedural discipline and the ability to remain focused when completing detailed administrative work over sustained periods.

Customer Service Advisor - GB Vehicles

(2023-02 - 2024-02)

• Supported customers through vehicle sales, finance and rental processes from initial enquiry through to vehicle handover.
• Completed customer and vehicle documentation checks carefully before progressing rentals, sales or finance applications.
• Confirmed appropriate insurance was in place before vehicle handovers, recognising that required checks had to be completed before a vehicle could be released.
• Assessed customer information against internal risk criteria to determine eligibility for rental and finance arrangements.
• Collected, checked and validated supporting documentation and maintained accurate customer records.
• Coordinated vehicle collections and deliveries with colleagues, finance providers and external partners, requiring good planning and clear communication.
• Managed customer expectations while ensuring company procedures and risk requirements were not bypassed.

Senior Sales Assistant - WeBuyAnyCar

(2022-10 - 2023-01)

• Guided customers through a structured vehicle selling process from initial enquiry to completion.
• Collected, checked and processed customer and vehicle information accurately before progressing transactions.
• Explained valuations, procedures and next steps clearly and managed customer expectations professionally.
• Worked towards commercial targets without compromising required documentation and customer information standards.
• Handled confidential information responsibly and worked independently to ensure transactions progressed correctly.

Team Leader - EE

(2021-01 - 2022-09)

• Led and supported a frontline customer service team in a fast-paced operational environment.
• Organised daily workloads, helped prioritise tasks and supported the team in maintaining consistent service standards.
• Coached team members on customer interactions, performance expectations and day-to-day operational issues.
• Handled escalated customer situations calmly and worked with colleagues to reach appropriate resolutions.
• Maintained clear communication with management and supported adherence to company procedures, operational standards and customer data requirements.
• Developed leadership, accountability and decision-making skills while supporting the performance of others.

Labourer / Team Leader - Construction Contractor

(2019-01 - 2021-01)

• Progressed from Labourer to Team Leader through consistent performance, reliability and willingness to take responsibility.
• Worked in a practical operational environment where following health and safety procedures was an essential part of everyday work.
• Supervised daily activities, allocated workloads and monitored progress while maintaining required quality and safety standards.
• Followed site instructions and procedures and helped ensure team members understood the work expected of them.
• Communicated with management, contractors and colleagues to coordinate activities and resolve operational issues.
• Supported new team members and reinforced safe working practices, developing practical awareness of workplace hazards and personal responsibility.

BSc - Sport, Health and Exercise Sciences with Business Studies - Brunel University London (2017-11 - 2019-07)