Ali Mahmood

I am an enthusiastic and an ambitious individual with competent communication, management and sales skills in conjunction with a great work ethic. My qualifications in business, I.T and finance have allowed myself to develop a confident approach to problem-solving, the ability to build relationships with stakeholders at all levels and a deep understanding of how to use data to tell a story. I am keen to put my worked and learned experience into practice to further excel as a young professional.

Senior Sales Associate/ Team Lead at Toot Bus Tour (2024-01 – Present)

As a result of exceling in the role, I was promoted to Team Lead in which my key responsibilities entail:

• Supervising and managing a team of sales associates, providing guidance and support to ensure high performance and excellent customer service.
• Allocating team members to specific shifts as well as myself and monitoring schedules to ensure optimal coverage during peak times.
• Conducting training for new and existing staff, ensuring they were well-versed in product knowledge, sales techniques, and customer service standards.
• Regularly reviewing team performance, providing constructive feedback and implementing improvements where necessary.
• Ensuring compliance with company policies, procedures, and safety protocols within the team.
• Assisting in resolving customer complaints and escalations, ensuring prompt and effective solutions.

Sales Associate at Toot Bus Tour (2022-06 – 2023-12)

This role involved engaging with clients including those with complex language barrier. My key responsibilities entailed:

• Assisted customers in selecting and booking tours, providing information about available routes and services.
• Promoted and sold various tour packages, including hop-on-hop-off bus tickets and guided experiences.
• Managed customer inquiries both in-person and via phone, ensuring a positive and informative experience.
• Provided excellent customer service, addressing complaints and resolving issues to maintain customer satisfaction.
• Processed payments and issued tickets efficiently using the company's sales system.
• Collaborated with team members to achieve daily and weekly sales targets.
• Assisted with tour departures, ensuring customers boarded the correct buses and had necessary information.
• Contributed to promotional activities and events to increase brand visibility and sales.
• Provided tourists with local insights, directions, and recommendations to enhance their experience.

Document Processing Officer at Barking and Dagenham Council (2020-04 – 2022-02)

As a document processing officer, I worked on a high-profile project aiming to digitise healthcare records for the Borough of Barking in which my duties entailed:

• Devising strategies to optimise digitisation rate.
• Handling confidential files with utmost professionalism and sensitivity whilst maintaining security in line with the GDPR act (2018) regulations.
• Liaising and collecting patient records from various service areas.
• Updating and maintaining all digitised data.

Fulfilment Associate at Amazon (2019-09 – 2020-03)

As a fulfilment associate, I worked in a very fast paced warehouse in which my duties entailed:

• Processed 250+ daily.
• Managed all incoming deliveries designated for my department.
• Update local and online delivery and orders, respectively.
• Met 100% of the inspection criteria of safety and tidiness.
• Trained and onboarded six new colleagues.

OCR Level 2 Diploma IT in IT – Barking and Dagenham College (2018 – 2019)

OCR Level 2 Diploma Business in Business – Loxford School of Science and Technology (2012 – 2018)

OCR Level 2 Diploma Finance in Finance – Loxford School of Science and Technology (2012 – 2018)

GCSEs in English, Maths and BTEC science – Loxford School of Science and Technology (2012 – 2018)