Ali Shahid

Concierge / Security Operative - MPDFM

(2025-03)

Delivered front-of-house security and concierge services across residential properties, maintaining compliance with safety procedures and contributing to a reduction in reported security incidents through proactive patrols and monitoring.
Acted as the primary point of contact for 60+ residents, visitors, and contractors daily, resolving enquiries and issues with a 95% same-day resolution rate, improving tenant satisfaction and response times.
Monitored CCTV and access control systems while conducting routine patrols, identifying and mitigating risks early, helping prevent potential breaches and maintaining a secure environment.
Owned the reporting, complaints, and disputes process by applying problem-solving to de-escalate situations and achieve consistent positive outcomes, reducing repeat complaints as well maintaining customer, client relations and overall satisfaction.
Delivered high-quality, customer-focused concierge experience, engaging with 50+ residents and visitors daily, building strong on-site rapport with regular visitors' residents and couriers through professional communication, responsiveness, and issue resolution.

Sales Guide - EE

(2024-06 - 2025-01)

Delivered exceptional customer service in the UK's most profitable EE store, consistently exceeding monthly sales targets by 15% to 25% and contributing to over £2M in monthly revenue.
Educated customers on EE's product range and services, engaging with customers daily, promoting strong customer loyalty and increasing repeat business through tailored recommendations.
Supported the sales team in high demand periods, managing 30 plus transactions per shift and reducing average customer's waiting times as well as working together as a team to ensure seamless customer experiences throughout the store.
Played a key role in implementing in store promotions and product launches, contributing to an increase in footfall and improving customer engagement during campaign periods.

Sales Advisor - Arabian Oud

(2023-07 - 2024-04)

Provided in depth knowledge about a wide range of luxury perfumes, including ingredients, fragrance families, and brand heritage, educating customers daily and increasing conversion rates by around 20%.
Delivered exceptional customer service by creating a personalised and engaging shopping experience, achieving consistent positive customer feedback and increasing repeat customers
Maintained an immaculate and visually appealing store environment, setting up and arranging product displays that contributed to a 20% increase in sales of featured and newly launched items.

Real Estate Officer - Highcastle Estates

(2020-07 - 2021-06)

Created and maintained detailed property listings, with high quality descriptions, photos, and virtual tours, to showcase client properties and to increase enquiry rates as well as overall interest for properties
Provided expert advice and guidance to clients on buying, selling, and renting properties, managing a range of client interactions weekly and achieving client satisfaction through tailored solutions.
Conducted thorough market research and analysis on 20 plus properties per week, staying aligned with current trends and improving pricing accuracy, contributing to a 15% to 20% increase in successful deals.

Volunteer - Local Food Bank

(2021-07)

Assisted in the efficient distribution of food supplies to individuals and families in need, ensuring a welcoming and respectful environment while maintaining accurate records of distributed items.
Participated in sorting, organising, and stocking donated food items, checking for quality and expiration dates, and helping maintain an organised and well managed inventory system.

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