Alia Jabbar

I am a dedicated and personable professional with extensive experience across customer service, retail, and education sectors. Skilled in building positive relationships with customers, students, colleagues, and stakeholders, with a strong focus on delivering excellent service and support. Proven ability to communicate effectively, solve problems efficiently, and adapt to a variety of fast-paced environments.

I am highly organised, reliable, and committed to achieving positive outcomes, with a track record of working collaboratively within teams while also taking initiative independently. I am now seeking to bring strong interpersonal, organisational, and customer-focused skills to a new opportunity. My background in customer-facing roles has equipped me with the ability to handle enquiries, resolve issues effectively, and remain calm and professional in challenging situations.

In retail environments, I have gained valuable experience in sales, stock management, merchandising, cash handling, and working to targets while maintaining high standards of customer care. Within education, I have developed skills in mentoring, supporting learning and development, managing competing priorities, and communicating complex information clearly and effectively. I am recognised for my reliability, positive attitude, and strong work ethic, with the ability to work independently or as part of a team.

A quick learner who embraces new challenges, I am confident using my problem-solving abilities, attention to detail, and commitment to continuous improvement to contribute positively to any organisation. I am now seeking an opportunity where I can utilise my extensive experience, transferable skills, and customer-focused approach to make a meaningful contribution and continue my professional development.

Dispensing Consultant - Specsavers Burnley - Burnley

(2023-10 - 2026-02)

A customer-focused and knowledgeable Dispensing Consultant with a strong background in retail and customer service committed to delivering exceptional patient care and personalised eyewear solutions. Experienced in advising customers on frame selection, lens options, and optical products while ensuring individual needs, lifestyle requirements, and prescriptions are fully considered. Skilled in building rapport, providing professional recommendations, and creating a positive customer experience from consultation through to collection.

Confident in managing multiple priorities within a busy retail environment, with excellent attention to detail and a thorough understanding of optical dispensing processes. Recognised for strong communication skills, problem-solving abilities, and a proactive approach to achieving both customer satisfaction and business objectives. Dedicated to maintaining high professional standards, supporting colleagues, and contributing to a welcoming and successful store environment.

Teaching Assistant - Vision for Education

(2023-05 - 2023-10)

A dedicated and compassionate Teaching Assistant with experience supporting pupils across a range of educational settings. Skilled in working alongside teachers to deliver engaging learning experiences, providing one-to-one and small-group support, and helping students achieve their academic, social, and emotional potential. Committed to creating a positive, inclusive, and nurturing learning environment where all pupils feel supported and encouraged to succeed.

Able to adapt learning activities to meet individual needs, supporting children with varying abilities and educational requirements, and promoting positive behaviour through patience, consistency, and effective communication. Confident in building strong relationships with pupils, staff, and parents, while maintaining high standards of safeguarding, wellbeing, and classroom support. Recognised for being reliable, adaptable, and proactive, with a genuine passion for education and helping children develop confidence, independence, and a love of learning.

Optical Assistant/Dispenser - Opti-eye Care

(2021-10 - 2023-04)

A dedicated and customer-focused Optical Assistant with experience providing high-quality patient care and support within a busy optical practice. Skilled in assisting patients throughout their eye care journey, from booking appointments and managing enquiries to helping with frame selection and providing advice on optical products; committed to delivering an exceptional customer experience through excellent communication, attention to detail, and a friendly, professional approach. Experienced in handling administrative duties, maintaining accurate patient records, processing payments, and supporting the smooth day-to-day running of the practice.

Confident working in a fast-paced environment, balancing multiple tasks while ensuring patients feel welcomed, informed, and valued. Reliable and enthusiastic team member with a passion for customer service and eye care, dedicated to helping patients find the best solutions for their vision and lifestyle needs.

After School Club Supervisor - Teddybears Day Nursery

(2021-04 - 2021-10)

A caring and organised After School Club Supervisor with experience creating a safe, engaging, and inclusive environment for children of various ages. Skilled in planning and delivering a range of educational, recreational, and creative activities that support children's social, emotional, and physical development. Passionate about promoting positive behaviour, encouraging participation, and ensuring every child feels valued and supported.

Experienced in supervising groups of children, maintaining safeguarding and health and safety standards, and building strong relationships with parents, carers, and colleagues. Confident in managing daily operations, coordinating activities, and responding effectively to individual needs while maintaining a fun and structured environment. Recognised for excellent communication, teamwork, and organisational skills, with a commitment to providing high-quality childcare and enriching experiences that support children's wellbeing and development.

Midday Assistant - Russell Scott Primary School

(2017-11 - 2020-12)

A responsible and caring Midday Assistant with experience supporting the wellbeing, safety, and development of primary school children during lunchtime periods. Skilled in supervising pupils in both dining and playground settings, promoting positive behaviour, encouraging social interaction, and ensuring a safe and inclusive environment for all children. Able to assist with meal service, monitoring children's welfare, resolving minor conflicts, and supporting school policies relating to behaviour, safeguarding, and health and safety.

Built positive relationships with pupils and staff through effective communication, patience, and a supportive approach. Recognised for being reliable, approachable, and attentive, with a strong commitment to helping create a positive school experience where children feel safe, respected, and encouraged to develop confidence and independence.

Cover Supervisor - Teaching Personnel

(2016-05 - 2017-10)

A confident and adaptable Cover Supervisor with experience supporting secondary school students across a variety of subjects and educational settings. Skilled in managing classrooms independently, delivering pre-prepared lesson plans, maintaining a positive learning environment, and ensuring students remain engaged and on task in the absence of the regular teacher. Experienced in working with pupils of varying ages, abilities, and backgrounds while promoting high standards of behaviour and learning.

Able to quickly build rapport with students and staff, adapt to different school environments, and respond effectively to the challenges of a fast-paced educational setting. Strong communication, organisational, and classroom management skills, combined with a proactive and professional approach to supporting student progress and wellbeing. Committed to upholding safeguarding procedures, promoting positive behaviour, and contributing to an inclusive learning environment where all students are encouraged to achieve their full potential.

English Language - English Language - TEFL (2021-02 - 2021-04)

BSc Hons - Criminology and Social Policy - The Open University (2009-10 - 2014-06)

Level 2 - Beauty Consultancy - Stockport College (2005-04 - 2005-10)

GCSEs - Secondary School - Colne Park High School (1998)