Alice Daniels

Keyholder Customer facing (transactions, answering enquiries, problem solver) Team motivator, teaching and guiding the team to give the best customer service

Retail Assistant Manager at French Connection (2026-05 – Present)

• Keyholder
• Customer facing (transactions, answering enquiries, problem solver)
• Team motivator, teaching and guiding the team to give the best customer service
• KPI's following up on sales, conversion, traffic and analyse those figures to make changes to structure, shopfloor, ways of working to improve results and hit targets
• Visual merchandising, floor rehangs every week (end of season sale)/VM guidelines
• Admin (banking, health & safety checks)
• Delivery/transfers (processing, following up on invoices sending stock back to warehouse)

Store manager at Just Williams Toys (2025-07 – Present)

As a store manager in just williams I have a duty and responsibility to oversee the store operations and have responsibilities including

• Deliveries (adding stock, creating stock lists, overseeing processes)
• Networking (working with Suppliers from different companies, store visits, toy fair)
• Team schedules (rotas)
• Key holder
• Training staff
• Carrying out HR investigations/reviews
• Merchandise stock (shopfloor/window display) analyse sales, customer transactions, stock flow up/down move stock according to point of placement in mind referring back to sales

Team manager at Primark (2024-11 – Present)

In this role my key focus is the running of everyday tasks, customer assistance and developing ideas and actioning them to upsell and showcase my departments

• Helping customers with inquiries and feedback
• Managing a team
• Following and maintaining company standards
• Driving team to accomplish daily goals
• Sales including visual merchandising, department layout plans working with system to showcase top selling products and boost on additional areas
• Driving team tasks with filling, clearing, tidying of stock

Sales Assistant/Team Leader/department manager at H&M (2022-10 – 2024-11)

I started as a sales advisor as I wanted to relearn and gain better skills and knowledge until I became more confident in myself and then 6 months later I was given the opportunity to become team leader and have more responsibilities and standards to uphold. As I progressed I have become more observant and better at communication, problem solving and more knowledge on how to work with a team and keep a department running well and efficiently.

Sales Assistant/Supervisor at Sales, membership Savers Health and Beauty (2021-02 – 2022-09)

I have many skills

• Including upselling products (specifically perfume)
• Stocking shelves
• Opening and closing store
• Managing a team
• Banking
• Customer service (helping customers who need help/inquiries)

Department manager at Sales, membership Savers Health and Beauty (2023-10 – 2022-09)

• Open and close store
• Delivery
• Admin (banking, cashing up/floating tills)
• Managing a team
• Clearing stock
• Tidying and maintaining garment care
• Helping customers with inquiries and feedback
• Planning rotas
• Following and maintaining company standards
• Driving team to accomplish daily goals