Alice Strickland

Hardworking and reliable customer service professional with experience across hospitality, retail, administration, and event support. Strong communication and teamwork skills, able to work effectively in fast-paced environments. Friendly, professional, and quick to learn, with a consistent focus on delivering excellent customer service.

Matchday Casual Retail Kiosk Assistant at Blackpool Football Club LTD (2025-03 – Present)

• Deliver excellent customer service in a busy stadium environment
• Process card payments accurately
• Support kiosk set-up, stock checks, and closing procedures
• Maintain cleanliness and food safety standards

Restaurant Team Member at Marton Mere Holiday Park Village (Bourne Leisure Employment LTD) (2025-04 – 2025-09)

• Front-of-house service including food running and beverage service
• Maintain restaurant cleanliness and assist with customer enquiries
• Coordinate with waiting and kitchen staff to ensure smooth service
• Understand menus, ingredients, and food safety regulations

Receptionist Support & Admin Assistant at Blackpool Salvation Army Corps Citadel Church (2024-08 – 2026-03)

• Front-of-house reception duties and handling enquiries
• Filing and record management in line with GDPR
• Answering and transferring calls
• Supporting senior staff with ad-hoc administrative tasks

Library Assistant at Palatine Library (Communication and Regeneration Cultural Services) (2023-10 – 2023-11)

• Shelved and organized books
• Registered new patrons and updated profiles
• Maintained borrowing records
• Assisted guests with internet access and basic technical support

Kitchen Cafe Assistant at The Grange Groundwork Cheshire, Lancashire, and Merseyside (CLM) (2022-08 – 2023-08)

• Waiting on tables and general cleaning duties
• Salad preparation and fridge stocking
• Pot-washing and preparing cutlery
• Adhered to health and safety standards

General Office Support Assistant at Blackpool Coastal Housing (2022-11 – 2023-02)

• Supported HR, MPT, and communications teams
• Reception shadowing and admin support
• Data input and document preparation
• Assisted with stock checks and leaflet distribution

Ambassador/Usherette at Blackpool Pleasure Beach (2022-10 – 2022-12)

• Assisted customers with seating in theatre and ice arena
• Cleaned venues afters shows
• Served kiosk items and scanned tickets across multiple locations

Event Staff at Get Staffed Solutions LTD UK (2018-04 – 2019-04)

• Prepared venues for events as part of a large team
• Worked behind busy bars serving refreshments
• Handled cash and card payments
• Delivered a positive customer experience

Level 2 Certificate in Business Administration in Business Administration – Blackpool & Fylde College (2024-01 – 2026-01)

Level 1 Digital Functional Skills in Digital Skills – Blackpool & Fylde College (2024-01 – 2026-01)

Level 1 Construction Environment Award in Construction – Blackpool & Fylde College (2024-01 – 2026-01)

Safeguarding Adults & Children in Safeguarding – The Salvation Army (2024-07 – 2026-03)

Equality, Diversity & Inclusion in Equality and Diversity – The Salvation Army (2024-07 – 2026-03)

Data Protection in Data Protection – The Salvation Army (2024-07 – 2026-03)

Time Management in Personal Development – The Salvation Army (2024-07 – 2026-03)

Personal Safety in Safety – The Salvation Army (2024-07 – 2026-03)

Level 1 & 2 Food Hygiene in Food Hygiene – The Salvation Army (2024-07 – 2026-03)

Level 1 Award in Preparing to Work in Schools in Education – TQUK (2024 – 2024)

Entry Level 3 Employability & Teamwork in Employability – Princes Trust (2023 – 2023)

Level 2 Early Years Education & Care in Early Years Education – NCFE Cache

Level 2 English & Maths Functional Skills in English and Maths – Unknown

GCSE Education in General Education – Blackpool Aspire Academy