Alicia Adams

A hardworking, reliable, and proactive individual seeking opportunities within the customer service sector. A quick learner who follows standard operating procedures, works in a tidy and organised manner, and adapts well to fast-paced, customer-focused environments. I am highly customer-focused, taking pride in delivering warm and helpful service to create positive experiences.

I have a strong desire to learn and develop my customer service career, and I am confident that I can bring the best possible version of myself to work.

Front of House Assistant at TW2 Health and Fitness Club (formerly Virgin Active) (2023-01 – 2024-06)

• Provided exceptional, welcoming and clear customer service and support by greeting members and guests, answering and redirecting phone calls, and taking messages and emails.
• Answered all member queries and calls, managing complaints when I received them to ensure customer satisfaction.
• Managed accounts on the membership system: freezing, creating, and cancelling memberships, ensuring that there was no debt or any other issues with payment, that membership details were up to date, and that the direct debit was still attached to the account
• Used the point of sale system to charge members for merchandise and debt
• Provided support to other team members in various departments with any inquiries or requests, such as taking tours, cancelling classes and calling members. Accepted post and packages whilst following protocol and ensuring that it got to the correct team member.
• Followed safety procedures when giving contractors access to the club, making sure that the manager on duty is aware and up to date about the ongoings of the reception area. Followed fire safety and evacuation procedures.
• Awarded as Front of the House Assistant of the Year for Twickenham in 2023

Sales Assistant at Bears Ice Cream Company (2022-02 – 2022-07)

• Provided exceptional, friendly and fast service
• Welcome customers and help them feel comfortable during the introduction to the menu, listening to the customers and giving recommendations based on what they might enjoy. I can easily adapt this style of service to different types of customers
• Consistently adhere to quality exceptions and standards
• Manage closing duties where I ensured that the entire floor was in top condition, and document all important daily data into the system

Website Administrator at Kamara Youths (2021-07 – 2021-10)

• Updated the website with a new flyer every month
• Handled their YouTube channel, etc: uploading videos from events, setting up a description template, choosing an appropriate picture for the profile picture and banner
• Made a spreadsheet containing all important information, along with a task sheet where team members could input what they were working on along with a progress tracker indicated by red, orange or green

L3 Extended Diploma in IT (Pathway NV760) – West Thames College (2018-01 – 2020-01)

GCSEs – Brentford School For Girls (2013-01 – 2018-01)