Alicia Joseph

Results-driven Operations Executive, SDR, Appointment Setter,Business Development, and Recruitment Professional with 15+ years of experience across UK and South African markets. Proven success in driving revenue growth, managing end-to-end recruitment, leading high-performing teams, and implementing customer-focused operational strategies. Highly experienced in CRM systems, and remote work environments.

Known for strategic thinking, KPI achievement, and building strong client and stakeholder relationships.

Willing to relocate: Anywhere

Appointment Setter / Sales Representative at Kiron Connect Properties (2026-01 – Present)

• Set appointments for Estate Agents with potential buyers
• Pre qualify potential buyers
• Work with ITC access credit reports
• Collect all documents for applications
• Upload documents on CRM
• Email correspondence
• Cold calling

Customer Service & Operations Executive at Meridian Fitness & Spa (2025-07 – 2025-12)

Managed customer service operations for a specialised fitness and wellness project.

• Ensured operational excellence and service consistency across client touchpoints
• Supported senior leadership with process alignment and customer experience improvements

New Business Development Executive at EMS Events (2025-01 – 2025-06)

Generated new business opportunities through outbound prospecting and LinkedIn Sales Navigator.

• Managed Klenty CRM, sales pipelines, and client follow-ups
• Conducted virtual client meetings and needs analysis for audiovisual and production solutions

Media Sales Specialist at Kaltz Limited (2024-07 – 2024-12)

• Delivered B2B cold calling campaigns across NHS trusts, government, and education sectors
• Built and managed accounts while consistently meeting KPI targets

Broker Sales Consultant at Fund Onion (2024-01 – 2024-06)

Managed broker accounts and generated new business through high-volume outbound calling.

• Maintained detailed CRM pipelines and achieved monthly performance metrics
• Role concluded due to SA branch closure

New Business Development Manager at Walsons Healthcare (2023-04 – 2023-11)

Developed and executed business growth strategies across UK healthcare trusts.

• Researched target markets and prospective client accounts

Recruitment Consultant / Bookings Consultant at A24 Group (2021-06 – 2022-07)

• Recruited healthcare professionals using LinkedIn Recruiter, job boards, and databases
• Managed high-volume bookings exceeding 1,500 hours weekly

QA Training Coach at Amazing Vouchers (2019-01 – 2021-05)

• Designed and delivered training programs focused on customer service and performance improvement
• Conducted coaching, disciplinary reviews, and exit interviews

Recruitment & Training Manager at Bee WITH Us (Pty) Ltd (2014-09 – 2018-11)

Led mass recruitment and training operations for call centre environments.

• Implemented KPIs, compliance training, and performance coaching programs

Service Coordinator at Montague Gardens

Service Coordinator at Temp Air Conditioning Services (TRU)

Secretary to Managing Director at Independent Newspapers Cape

English – Westridge Senior Secondary School