Alicia Marie McKenzie

I am a hardworking, reliable, and organised professional. I enjoy working with people, building positive working relationships, and providing excellent support to both colleagues and customers. With strong communication, organisational, and administrative skills, I am able to manage multiple priorities, meet deadlines, and work effectively in fast-paced environments.

I take pride in my professional approach and am always looking for opportunities to learn, develop, and contribute to the success of an organisation.

Outpatient Administrator - Nottingham University Hospitals - Nottingham

(2021-03)

• Orchestrate clinic schedules and patient flow to ensure operational efficiency and timely access to services within a busy healthcare environment.
• Manage appointment scheduling, maintain precise patient records, and adapt to evolving demands, ensuring all bookings align with service targets.
• Cultivate robust multitasking capabilities, deadline adherence, and a high standard of accuracy and professionalism in a fast-paced setting.

Administrative Assistant/ Trainee office manager - willows support services - Birmingham

(2018-09 - 2021-04)

• Revamped the meeting booking process by implementing an accessible online system, thereby reducing diary conflicts among team members.
• Leveraged social media platforms to enhance business advertising and streamline staff recruitment efforts.
• Conducted comprehensive interviews and induction sessions for newly hired personnel.
• Transitioned from an apprentice role to a permanent Administrative Assistant and Activities Coordinator position, receiving training to assume Office Manager responsibilities.
• Handle daily client correspondence via telephone and email, maintaining excellent customer service standards and adeptly managing complaints.
• Assumed the Office Manager role during absences, gaining experience in office maintenance, stationery and vending machine replenishment, confectionery stock management, fire drills, visitor reception, and security procedures.
• Supported the manager in implementing new software, overseeing the change management process and training colleagues on its usage.
• Enhanced workplace safety by cataloguing and distributing health and safety information and posters company-wide; conducted health and safety inspections for various properties and ensured certificates were displayed. Also performed weekly fire alarm tests.
• Currently designated as the First Aider and Fire Drill Lead.
• Managed diaries, transcribed correspondence and documents, developed presentations, and prepared meeting minutes and agendas.
• Completed NVQ Level 3 in Business Administration during this tenure.
• Devised and implemented an updated filing system for present and archived files, ensuring strict adherence to GDPR regulations when handling personal data.
• Inputted employee data, including working hours, annual leave, absences, and sickness, onto Excel spreadsheets to facilitate the monthly payroll process

HR Assistant - Twilight Home-care services - Birmingham

(2017-09 - 2018-09)

• Projected a professional and welcoming image of the firm to all visitors and clients upon arrival.
• Managed all incoming telephone calls and postal mail efficiently.
• Coordinated stationery orders and liaised with suppliers to fulfil business requirements.
• Utilised platforms such as Indeed and other recruitment agencies to source and recruit new staff members.
• Frequently employed social media channels for staff recruitment initiatives.
• Served as the Fire and Health & Safety Officer for all office personnel.
• Engaged with clients and their families to ensure effective communication, and managed the complaints log to identify areas for improvement and ensure all grievances were addressed and responded to.
• Documented accurate and detailed minutes during HR meetings, disciplinary hearings, grievance meetings, recruitment panels, and staff consultations.
• Maintained strict confidentiality when recording sensitive employee information.
• Organised personnel files, ensuring records were accurate, complete, and readily available for audits or management requests.
• Prioritised and managed multiple HR tasks concurrently, encompassing recruitment administration, onboarding processes, employee correspondence, and meeting coordination.

Sales Assistant - JD Sports - Birmingham

(2017-05 - 2017-09)

• Engaged with customers to provide assistance with merchandise selection, accessory pairing, and purchase completion.
• Processed customer returns efficiently and accurately.
• Operated effectively within a highly fast-paced and demanding retail environment.
• Contributed to maintaining high standards of in-store presentation and hygiene through diligent cleaning duties.
• Ensured the shop floor remained clean and safe for all customers.
• Managed till operations with precision, including item scanning, payment processing, and receipt issuance.
• Delivered exceptional sales service by advising customers on products tailored to their specific needs, demonstrating up-to-date knowledge of relevant product areas.
• Accepted and processed various payment methods, including cash, cheque, card, and mobile payments.

Front of House Receptionist - AEK School of Dance - Guilford

(2015-12 - 2016-07)

• Screened and verified visitors by checking identification credentials and confirming their purpose of visit to maintain the security of personnel and the office environment.
• Managed inventory activities, including monitoring materials, placing orders or requisitions, and stocking or re-stocking supplies.
• Greeted clients and visitors warmly and professionally at the front desk.
• Handled all incoming telephone calls directed to the front desk.

NVQ Level 3 - Business Administration - Sutton Coldfield College (2018-09 - 2020-09)

GCSE - Fernwood School (2011-09 - 2017-06)

A Levels - Sutton Coldfield College (2017 - 2018)