Alicia Mathews

I am a quick learner with academic abilities and technical knowledge to succeed in different roles, ready to expand horizons with additional knowledge and abilities gained from training and experience.I am always ready to help others and use abilities to support team goals.

I am an organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations with reliable, friendly and hardworking Customer Service professional I am able too quickly learn and masters new concepts and skills.

Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Dining Assistant

Bents Garden & Home-Wigan

July 2023 to Present

• Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
• Managed peak morning custom with accurate, efficient, levelheaded service.
• Ordered, received and stocked supplies and retail products.
• Described menu items to customers and suggested products based on stated preferences.
• Cleaned and sanitised work areas, utensils and equipment.
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.

A Level in Child Development

Wigan and Leigh College

September 2023 to Present