Alisha Elamo
Prison Custody Officer
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About
A driven, resilient and highly capable professional with proven track record of performing effectively in demanding, high pressure environments. Experienced in safeguarding, risk management, customer service and supporting individuals with complex needs, with strong communication, organisation and problem-solving skills. Health and social care qualified, bringing professionalism, emotional intelligence and sound judgement to every role.
Recognised for remaining calm under pressure, taking initiative and consistently delivering high standard with integrity and accountability.
Experience
Prison Custody Officer - Serco, Inner London Crown Court - Inner London Crown Court
(2025-08 - 2026-01)
- Provide safe and secure escorting and custody services for detainees within court environments.
- Supervise detainees in holding cells and court docks, ensuring safety of individuals and staff.
- Monitor physical and mental wellbeing of detainees and report concerns appropriately.
- Conduct searches of individuals and property to prevent contraband entering secure areas.
- Maintain confidentiality when exposed to sensitive legal proceedings and distressing testimony.
- Respond calmly and effectively to incidents or emergencies.
- Complete accurate documentation of detainee movements, incidents, and daily logs.
- Work closely with court staff, police, and legal professionals to ensure smooth operations.
Lash Technician - Self-Employed
(2020-08 - 2025-08)
- Built and managed a successful small business providing professional beauty services.
- Delivered client consultations, aftercare advice, and repeat customer engagement.
- Maintained high hygiene and health & safety standards.
- Managed scheduling, payments, and client records independently.
- Developed strong interpersonal skills and trust-based client relationships.
Retail Assistant - Tottenham Hotspur Retail Store
(2019-08 - 2020-06)
- Delivered excellent customer service in a busy retail environment.
- Handled enquiries calmly and solved customer issues efficiently.
- Maintained stock replenishment and visual merchandising standards.
- Built strong working relationships with colleagues and management.
Team Member - McDonald’s Enfield
(2018-12 - 2019-01)
- Worked effectively in a fast-paced team environment.
- Provided customer care and maintained clean, safe service areas.
- Developed confidence communicating with diverse members of the public.
Work Experience - Triangle Children’s Centre
(2017-07)
- Supported staff in caring for children and communicating with parents.
- Developed understanding of safeguarding and professional workplace conduct.
Education
BTEC - health & Social Care - Sir George Monoux Sixth Form College (2018 - 2021)
GCSEs - English & Maths - St Anne’s Catholic High School / Our Lady’s Catholic High (2013 - 2018)
School University Studies - Public heath - Coventry University (2021 - 2022)
School University Studies - Social work - Middlesex University (2022 - 2023)
