Alisha Khan

Reliable and organised professional with a strong background in customer service, team supervision, and administrative telephony work. Experienced in fast-paced environments, skilled in communication, record-keeping, health & safety compliance, and delivering excellent service. Educated to degree level in Business Management, with a practical understanding of processes, data protection (GDPR), and teamwork.

Seeking to leverage my experience and organisational skills in an administrative role.

DWP Telephony Agent - Civil Service

(2025-10)

• Handle inbound and outbound calls from claimants regarding benefits, pensions and DWP services
• Provide accurate, clear and timely information on entitlements, claims and processes
• Record and update claimant information in internal systems, fully complying with GDPR and data protection regulations
• Resolve queries efficiently, escalating complex cases to relevant departments when required
• Maintain strict confidentiality and professionalism at all times
• Consistently meet performance targets for call handling, accuracy and customer satisfaction

Supervisor - Amber FM / Nu Life

(2021-01 - 2025-12)

• Supervised a team of cleaners, ensuring high standards of cleanliness and full health & safety compliance
• Conducted regular inspections and spot checks to verify quality of work
• Supported the team with daily tasks and provided guidance, training and advice as needed
• Managed stock of cleaning supplies, reporting low stock levels and ensuring proper, cost-effective use of materials
• Acted as first point of contact for on-site issues, resolving problems promptly and professionally

Customer Service Assistant - McDonald's

(2020-01 - 2021-12)

• Delivered friendly, efficient customer service in a fast-paced, high-volume environment
• Operated tills and processed cash and card payments accurately
• Maintained high cleanliness standards across all customer and service areas
• Worked closely within a team to ensure smooth, timely service during busy periods
• Responded politely and professionally to customer queries and complaints
• Restocked supplies and materials to maintain uninterrupted service

Bachelor - Business Management - Manchester Metropolitan University (2020-01 - 2023-12)

Level 3 - Business & Law - Cheadle College (2018-01 - 2020-12)