Alison Barrett

Highly organised and detail-focused administrator with extensive experience across Higher Education. Skilled in scheduling, data validation, quality assurance, and supporting programme delivery. Known for a calm, professional manner, strong communication skills, and the ability to manage confidential information with discretion. Brings a proactive approach, excellent customer service, and a commitment to improving learner and stakeholder experience.

Senior Operations Support Assistant at Coventry University (2004-12 – 2025-08)

• Coordinated daily operational activities to support teaching and services.
• Managed diaries and scheduling using Outlook and Google Calendar.
• Checked for scheduling conflicts and ensured accurate planning.
• Supported setup of digital resources and online links.
• Collated data for payments to ensure timely processing.
• Conducted checks on documentation and materials to ensure accuracy.
• Liaised with departments to resolve issues and maintain standards.
• Supported standardisation of processes across teams.
• Produced concise meeting notes and contributed to quality discussions.
• Identified opportunities for service improvements.
• Acted as a key point of contact for staff, students, and external stakeholders.
• Resolved queries and escalated concerns appropriately.
• Communicated professionally via email, phone, and face-to-face.
• Maintained strong working relationships across departments.

Certificates of Secondary Education in General Education – Ernesford Grange School (1985)