Alison Harding

I am a reliable and dependable person and have a logical and mature approach. I have a wide repertoire of skills including secretarial and administration experience along with several years of customer liaison work. I also have several years' experience in financial administration.

I am hard working and self-reliant. I have the ability to remain calm under pressure and am able to prioritise work efficiently. I enjoy working as part of a team and can also work on my own initiative.

I am keen and very willing to learn new tasks and attend any training deemed necessary.

Customer & Contract Liaison Officer - North Devon Homes - North Devon

(2009-01)

• Preparation of programme of works using Microsoft Project
• Designing work routes and liaising with contractors
• Being available by phone in person and email to tenants during working hours
• Visiting customers prior to works to explain procedures
• Liaising with contractors while works being carried out
• Visiting after works to ensure tenant satisfied and works to good standard
• Many aspects of administration in the office
• Managing surveyors diaries, arranging visits where required
• Writing to customers explaining process of works
• Dealing with customer complaints, investigating and resolving
• Attending monthly works meeting

Volunteer - Samaritans

(2002-01)

• Listening volunteer
• Branch Publicity Officer
• Member of Branch Leadership Team
• Trainer for new volunteers

Secretary/PA - The Mortgage Hub - Barnstaple

(2000-01 - 2009-12)

• Ensure the smooth running of the office in the absence of partners
• Ensure all messages are taken and passed on correctly
• All office administration duties
• Liaison with clients and diary management
• Liaison with life insurance and mortgage companies on behalf of clients and the advisors
• Welcome all clients visiting our office in person and directing them to the correct department
• Deal with all incoming phone calls and e-mails
• Stationary supplies, ensuring that stock is kept at a reasonable level
• Responsibility for daily banking and preparation of monthly accounts

Customer Services assistant - Pressplay Call Centre - Barnstaple

(2007-01 - 2009-12)

• Answering all incoming calls on sales and customer service lines
• Taking orders, inputting details online
• Dealing with queries, account problems, order tracking

Ticket Office Supervisor - READING FC - Reading

(1998-01 - 2000-12)

• Supervising office staff
• Dealing with customers
• Cash Handling
• Daily cash control for 4 staff
• Dealing with customer complaints
• Sometimes working in a hostile environment

Accounts and Administration - ELGEE PLASTICS - Reading

(1995-01 - 2000-12)

• All aspects of manual accounts
• Preparation of monthly statements
• Wages, Tax and NI
• Preparation of yearly accounts
• Liaising with suppliers
• All office administration

Childminder - Self Employed - Reading

(1991-01 - 2000-12)

Service Reception and Warranty Administration - EVANS HALSHAW (Rover) - Reading

(1992-01 - 1994-12)

• Dealing with customers in person and by phone
• Managing workshop diary
• Ordering stock and car parts
• Preparation of customer invoices
• Dealing with manufacturer regarding claims
• Administration of warranty claims
• General administration duties

Service Administrator promoted to Service Manager - LANCASTER LANDROVER - Reading

(1986-01 - 1991-12)

• Managing the workshop staff
• Control of workshop diary
• Stock Control, ordering parts
• Administration
• Dealing with holiday rotas
• Attending monthly management meetings
• Accounts, wages NI and PAYE

GCSE - English, Maths, Art, Science, HE, PE, History, Geography - BULMERSHE SCHOOL

Pitman's Typing Stage 2, Pitman's shorthand 70 90 WPM - BERKELEY SECRETARIAL COLLEGE

NVQ 2 - Administration - ETS