Alison Hemming

Dedicated and experienced Assistant Manager with over 14 years in the optical industry, including more than 13 years at Boots Opticians in Worcester. Skilled in optical retail operations, team leadership, customer care, and sales performance. Recognised for improving patient experiences, developing team capabilities, and supporting business success through day-to-day operational excellence. Passionate about quality eye care and maintaining high standards in both service and clinical support.

Assistant Manager - Boots Opticians - Worcester, UK

(2011-07)

• Manage daily store operations in a busy retail and clinical environment
• Supervise and support a team of optical consultants, dispensers, and clinical professionals
• Coordinate scheduling, stock management, and performance reporting
• Deliver staff training, mentoring, and performance reviews
• Handle escalated complaints and ensure exceptional patient service
• Support Store Manager with KPI tracking, compliance, and NHS regulations

NVQ Level 2 & 3 - Optical Retail (2013)

GCSE - English Language

GCSE - English Literature

GCSE - Mathematics