Alison Hutchcroft

Patient Management Co-Ordinator with 15+ years NHS experience

Anlaby, Kingston upon HullMember since February 5, 2026

Lorenzo SystemInterpersonal SkillsEmpathyListening SkillsCustomer ServiceWord ProcessingIndependent Judgement

About

Over 15 years of working within the NHS with excellent interpersonal skills. Well-developed communication skills through dealing directly with the public in varied and challenging medical situations. Good empathy and listening skills with a professional, friendly and approachable personality. Work well both as part of a team and on own initiative with ability to manage workload independently and exercise independent judgement.

Experience

Patient Management Co-Ordinator - Castle Hill Hospital, Hull - Queens Centre, Oncology, Radiotherapy Department - Hull

(2008-01 - 2024-01)

Inputting patient demographics into the Aria system
Investigating clinic dates, times, and alternative data in the Lorenzo system
Working to procedures, protocols and regimes as provided by the Clinical teams (Radiotherapy, Chemotherapy, and Haematology)
Scheduling the course of treatment and appointments for the patient pathway in order of clinical priority, with consideration to the waiting times and relevant breach dates
Contacting patients by telephone, in writing or meeting one-to-one in the department
Adhering to the patient's additional needs and requests for example – holiday dates, working times, special needs and transport

Ward Clerk - Castle Hill Hospital, Hull - Hull

(2013-01 - 2014-12)

Responsible for providing a quality medical records service and clerical support to the Ward team/Charge Nurse in a courteous and professional manner
Providing efficient customer services welcoming patients and visitors
Dealing with enquiries in person or by telephone
Ability to liaise with other departments and outside agencies efficiently

Patient Services Representative - NHS Direct - West Yorkshire

(1997-01 - 2013-12)

First point of contact for patients ringing the service
Booking GP appointments for West Yorkshire Urgent Care patients and giving self-care advice to patients not needing to speak to a nurse
Documenting and recording details via the use of a computer system
Healthcare professionals re: appointments, rescheduling and taking down readings for warfarin requirements
Filing of patient records
Collating and sending out letters to GP and patients
General administrative tasks