Aliya Osman

I am a creative and driven individual with a strong passion for writing, communication, and customer engagement. With a background in journalism and content creation, I have honed my ability to craft compelling narratives and deliver impactful content across various platforms. My professional experience in customer-facing roles has equipped me with excellent interpersonal skills and the ability to thrive in fast-paced environments.

I am enthusiastic about opportunities that allow me to combine my love for storytelling with my commitment to delivering exceptional customer experiences. I am always eager to learn, grow, and contribute to a dynamic team.

With a diverse background in customer service and content creation, I have developed strong skills in communication, multitasking, and operational efficiency. My experience as a Barista at Blank Street Coffee and Black Sheep Coffee has equipped me with the ability to deliver exceptional customer service, manage high-volume orders, and maintain smooth operations. As a Youth Researcher, I led content creation projects, conducted data analysis, and honed my public speaking skills.

Additionally, my role as a Salon Assistant involved sales communication and operational support, further enhancing my ability to manage tasks and engage with customers effectively. This blend of experiences has prepared me to excel in dynamic, customer-oriented environments.

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I am currently pursuing a BA Hons in Journalism and Creative Writing at the University of Hertfordshire, with an expected graduation in 2024. Through this program, I have developed advanced writing and communication skills, a strong proficiency in research, and a deep understanding of digital media and content creation. My coursework has provided me with a solid foundation in crafting engaging narratives, editing diverse content forms, and staying informed about the latest trends in online publishing.