Allan O'Connor

I am a confident and personable individual who prides themself on the ability to provide top-notch customer service due to my experience in a variety of work environments.

Science Communicator - Dundee Science Centre - Dundee

(2024-02)

• Communicated complex ideas to a wide variety of people with varying learning abilities.
• Leading and curating unique and fun educational experiences for event's within the centre.
• Maintained a professional yet approachable customer service experience.
• Keeping a level-head during hectic situations.
• Continuously maintaining a rigorous standard of cleanliness in the centre
• Regularly provide guided tours of the centre to different groups.

Receptionist - Heart Space Yoga & Bodyworks - Dundee

(2024-01 - 2024-04)

• Answered customer queries, handled bookings and scheduling both in person and online (Zoom) classes.
• Maintained high standards of cleanliness between multiple studios.
• Facilitated transactions and refunds both online and face to face.
• Consistently provided great customer service through phone call, email and in person.

Customer Assistant - LUSH UK - Dundee

(2022-09 - 2024-01)

• Maintained comprehensive product and company knowledge.
• Provided outstanding customer experience in a fast paced environment.
• Continuously challenged myself to exceed expectations in every facet of the role.
• Communicated complex concepts in an accessible manner.

Freelance Entertainer and Events Producer - Self-employed - Glasgow, Edinburgh & Dundee

(2018-01)

• Managing bookings: my own and others'
• Organizing invoices and all relative correspondence
• Regularly networking with show producers and audiences
• Public speaking and object handling
• Planning reoccurring events with upwards of 100 people.
• Confidence in public speaking.

BA - International Fashion Branding - Glasgow Caledonian University (2018 - 2019)

BA - English Literature and Law - Strathclyde University (2017 - 2018)

Scottish Qualifications Certificate - St. Maurice's High School (2011 - 2017)