Multi-Site Manager
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Experienced multi-site hotel manager with extensive knowledge of managing multiple properties, leading large volumes of teams and managers whilst delivering consistent operational performance and achieving positive KPI results. Skilled in strategic leadership, commercial performance, financial management, people development, customer experience and operational standards across multiple operations. Confident in managing priorities, driving accountability and using data and performance to identify opportunities and deliver sustainable improvements.
A personable and professional leader who builds positive relationships with colleagues, customers and stakeholders.
Multi-Site Hotel Manager at Premier Inn (2019-11 – Present)
Responsible for the operational and commercial performance of multiple hotels, providing strategic leadership across people, guest experience, financial performance, compliance and property standards. Accountable for leading and developing management teams, driving performance against KPIs, managing budgets and P&L performance, and ensuring consistently high standards across multiple sites. Experienced in overseeing complex operations, managing priorities, implementing improvement plans and building strong relationships with colleagues, contractors, stakeholders and external partners.
Deputy Hotel Manager at Premier Inn (2015-04 – 2019-11)
Responsible for the overall operational, commercial and people performance of a complex hotel, leading the team to deliver exceptional guest experiences while achieving business, financial and performance targets. Accountable for day-to-day operations, colleague development, recruitment, budgeting and cost control, health & safety, compliance, property standards and customer satisfaction. Experienced in identifying opportunities for improvement, implementing effective action plans and creating a high-performing, engaged team culture.
Head Housekeeper at Premier Inn (2014-04 – 2015-04)
Responsible for the overall management of housekeeping operations, ensuring consistently high standards of cleanliness, presentation and guest satisfaction. Managed and developed housekeeping teams, organised rotas and staffing levels, controlled stock and departmental budgets, and maintained health, safety and quality standards. Responsible for accurate payroll management, including timesheets, hours and staffing adjustments, alongside effective cost and resource management.
Site Manager at RMA Colourworks (2011-02 – 2014-04)
Responsible for the day-to-day management and delivery of construction projects, overseeing site operations, contractors, subcontractors and workforce to ensure projects are completed safely, on time, within budget and to the required quality standards. Managed health and safety compliance, project schedules, materials, resources, client relationships and site documentation, while resolving issues and coordinating multiple trades to maintain efficient project delivery.
Leadership in Internal Development Programme – Whitbread PLC
Certificate of higher education in Painting and Decorating – Eastern and Otley College (2011-09 – 2014-04)
Certificate of higher education in Structural Engineering – Easton & Otley College (2011-09 – 2014-04)
