Head of Data Management at Capital One (2026-04 – Present)
Appointed to define the data management and governance roadmap in a highly data-driven culture.
- Within the first 90 days, restructured 17-person team to align roles with organisational priorities, establishing a high-performing foundation to drive and land a technically complex Data Transformation programme.
- Established a domain ownership model with accountable executives.
- Influenced the UK CIO to support a federated performing data steward delivery model to empower accountable executives in their role as domain owners.
- Established Data Governance, Data Quality and Data Enablement functions, securing 5 key specialist roles to unify the UK business within a standardised Enterprise architecture.
- Built a data quality roadmap to measure and improve operational and analytical data, both for data movement and source data quality.
Global Food Data Governance Manager at Sodexo (2024-06 – 2026-04)
Embedded enterprise data governance and data quality expectations across Food & Supply domains for three large-scale, multi-region ERP implementations.
- Embedded enterprise data governance and data quality expectations across Food & Supply domains for three large-scale, multi-region ERP implementations (APAC D365, North America D365, UK/EU/Brazil SAP S/4HANA).
- Partnered with external consultancies (Capgemini/Accenture) and influenced senior stakeholder strategy and ERP roadmap development, balancing operational outcomes, cost and timelines.
- Designed and validated 9 core domain data models, prioritising critical data elements to accelerate AI-driven solutions for menu/recipe optimisation and retail pricing, and ensuring future-ready capabilities for CSR/Sustainability KPIs.
- Introduced global GDSN standards into the enterprise data quality framework driving consistency across all regions, and enabling Global Strategic Accounts Team to accelerate the provision of data for corporate clients.
- Partnered with Enterprise Architecture to leverage Microsoft Azure platforms and reusable, governed and stable data model-aligned APIs, cutting development costs and delivery times.
Global Supply Data Governance Manager at Sodexo (2020-09 – 2024-06)
Orchestrated global data governance across multiple regions and domains.
- Orchestrated global data governance by establishing and chairing cross-domain and multi-region data governance committees across 9 countries, standardising approaches and policies, sharing best practice and mitigating data risks.
- Developed a data quality roadmap and modernised data quality infrastructure by deploying Informatica solutions (IDQ & CDQ) and driving Power BI dashboard adoption, streamlining remediation and enrichment workflows across 9 countries, which resulted in a 95%+ accuracy rate for the most critical data.
- Published certified self-service datasets for 9 countries, and a business glossary, via Informatica's Axon Marketplace.
- Authored global data access & retention policies, operationalised GDPR/CCPA compliance, and automated purging.
- Launched an online Data Training Academy with L&D to uplift data literacy and promote data centricity, adopting a role-based curricula in 5 languages for 250 colleagues.
Data Quality Manager (Data & Insight) at British Gas Business (BGB) (2017-04 – 2020-09)
Spearheaded the foundational implementation of data governance in partnership with BCG and EXL.
- Spearheaded the foundational implementation of data governance in partnership with BCG and EXL; defined domains, critical data elements, and established a formal ownership model, securing senior leadership buy-in.
- Delivered one-page Power BI DQ Scorecards within 3 months of starting in role, monetising 10 data points visualising data quality through a commercial lens.
- Achieved a £2.5m reduction in failure demand (target £1.8m) caused by poor quality data, and renegotiated data enrichment contracts with Experian and LexisNexis saving £100k+ annually.
- Overcame organisational resistance to automation, by successfully enriching over one million customer records establishing a scalable framework for data fixes and eliminating reliance on manual processes.
- Future-proofed front end solutions by embedding real time data quality checks to enable people to 'get it right first time'.
- Achieved a 95% engagement score across three functions in 2018 Staff Voice Survey.
- Established Data Access Requests and DPIA processes to track, measure, and comply at scale.
Placements Governance Manager at Loughborough University (2012-06 – 2017-04)
- Directed a team of 5 analysts to overhaul placement data management.
- Implemented a standardised fee, generating over £2M in annual revenue, navigating complex stakeholder requirements to achieve enterprise wide adoption.
Senior Database Analyst at De Montfort University (1999-12 – 2006-12)
- Managed a wide-scale network of Microsoft servers across two campuses, overseeing multiple critical systems.
Graduate Analyst/Programmer at Kerry Ingredients Plc (1998-09 – 1999-12)
- Developed operational reporting tools using 4GL programming, providing critical insights across 5 global regions.
