Personal stylist
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Dedicated receptionist and client service specialist with 11 years of customer service experience. A background in dynamic, fast-paced industries such as tech, hospitality, medical, and retail environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Committed to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Online Personal Stylist, 09/2019 to 01/2023
Amazon Prime Wardrobe - Seattle, WA, United States
Consistent top sales performer on the team and top 10% across the country.
Worked individually to style hundreds of clients each month using an online styling platform.
Carefully selected and curated personalized outfits from Amazon's huge inventory based on the individual style preterence and oudget or each client.
Focused on building client relationships and encouraging repeat customers through personalized, notes and thoughtful suggestions.
Experienced in presenting successful sales tactics to encourage growth and creativity from other style team members.
Highly engaged in meetings with like-minded creative team members to help improve and grow the services offered by the company.
Worked flexible hours and able to manage own schedule.
Receptionist and Administrative Assistant, 05/2017 to 09/2019
Amazon Corporate - Seattle, WA, United States
Greeted incoming guests and customers in a professional manner and provided friendly, knowledgeable assistance to assure a positive first impression of the company.
Screened and verified visitor IDs, maintaining security of personnel and office environment while directing guests and catering to their needs.
Assisted with set up of ID card and access permissions following site security practices.
Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Provided clerical support to company employees as needed, including copying, scanning and file management.
Prioritised tasks to maintain reliable service throughout peak times.
Keyholder/Sales Lead, 09/2016 to 09/2017
Calypso St. Barth - Seattle, WA, United States
Styled upscale clientele for vacation attire and modern, casual work-wear using personalized shopping experiences and private shopping
Led by example; actively managing store environment, supervising employees and fostering team positivity.
Contributed to sales targets by maintaining exceptional product knowledge; using upselling and cross-selling techniques.
Guaranteed high levels of customer satisfaction and enhanced customer shopping experience through product knowledge and attentive service.
Responsible for store opening and closing procedures each day.
Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Retail Sales Associate, 07/2013 to 07/2016
BCBG Max Azria - Seattle, WA, United States
Styled upscale clientele for red carpet events, as well as sleek daytime work wear.
Contributed to sales targets by maintaining exceptional product knowledge; using upselling and cross-selling techniques.
Guaranteed high levels of customer satisfaction and enhanced customer shopping experience through product knowledge and attentive service.
Collaborated with managers to design new and innovative floor plans, attractina more customers and increasino sales volumes.
Maintained display and organisation of department based on visual merchandising guidelines.
Personal Shopping Training, 2019
Amazon Corporate Fashion - Seattle, WA, USA
Completed 2 months of extensive stylist training at Amazon Corporate. Topics included.
Silhouettes, styles, garment types, and use of fabric throughout history.
Ever-changing fashion trends; through accessing and following social media, online and in-store retail, fashion blogs and print-media.
Technical training on Amazon's online styling platform.
Consulting with teammates to pool knowledge to provide exceptional service.
Diploma in Baking and Pastry, 01/2011 - 09/2011
Pacific Institute of Culinary Arts - Vancouver, British Columbia, Canada Major in Psychology, 09/2007 - 05/2010
Memorial University of Newfoundland - St John's, NL, Canada
