Allison Whyte

Dedicated customer service professional with extensive experience in training and mentoring team members to deliver exceptional service. Known for strong communication skills, a customer-first approach, and the ability to resolve issues efficiently. A proactive and reliable team player, with excellent organizational and problem-solving abilities, committed to enhancing customer satisfaction and team performance.

Senior Call Handler - Message Direct

(2022-07 - 2025-09)

• Handled incoming calls in a proactive manner, ensuring that all calls are answered and resolved promptly.
• Provided advice, information and assistance to callers, using communication skills to appease dissatisfied customers.
• Assisted in resolving customer queries to enhance satisfaction levels.
• Documented call details and ensured proper follow-up for service requests.
• Carried out call audits and provided constructive feedback and training to improve service.
• Assisted colleagues with urgent queries or issues when taking calls.

Shift Manager and Trainer - Jam Media Response

(1999-09 - 2022-07)

• Supervised daily operations to ensure team efficiency and adherence to standards.
• Trained and supervised staff on customer service protocols and operational procedures to increase customer satisfaction.
• Acted as a mentor for colleagues if they needed help or advice.
• Carried out call audits and provided constructive feedback and relevant training.
• Respond to client emails and queries efficiently.
• Coordinated and updated rotas for staff.

Shop Assistant - Boots Chemist

(1989-09 - 1991-08)

• Served and assisted customers in locating products.
• Provided excellent customer services.

Part time cleaning jobs and looking after children

(1992-02 - 1999-02)

Employment break due to having children

(1991-09 - 1992-09)

GCSE - English Education - Nicholas Hawksmoor, Hertfordshire (1984-06)