Alok raj Patel

Customer-focused and tech-savvy professional with hands-on experience in query management, client communication, and issue escalation. Currently pursuing a Bachelor of Technology in Computer Science & Engineering, leveraging strong analytical skills, CRM tools, and advanced AI technologies (ChatGPT, Gemini, Claude) to streamline customer workflows and deliver high customer satisfaction.

Customer Support Specialist at Crownmiz (2024-01 – Present)

• Handled inbound customer queries across digital channels, providing timely, accurate, and polite resolutions to maintain high satisfaction metrics.
• Diagnosed technical issues and guided clients step-by-step through account and product navigation workflows.
• Utilized Microsoft Excel and MS Office tools to maintain detailed support tickets, record common issues, and track escalation logs.
• Leveraged AI systems (ChatGPT, Claude) to accelerate response generation and improve first-contact resolution efficiency.

Bachelor of Technology (B.Tech) in Computer Science & Engineering – Asian International University (2024 – 2028)

Senior Secondary Education – National Institute of Open Schooling (NIOS) (2022-05 – 2023-12)

High School – Shri Ram Public School (2020-05 – 2021-08)