Alona Furog

Experienced Airbnb & Short-Term Rental Operations Specialist with 5+ years of hospitality and remote STR management experience supporting Australian and UK-based property businesses. Skilled in Airbnb operations, guest communication, OTA management, calendar optimization, property sourcing, and day-to-day property operations. Proficient in Guesty, Hospitable, PriceLabs, and STR workflow management with strong English communication across phone, email, and chat support.

Airbnb & Short-Term Rental Operations VA at Short Term Property (2025-08 – 2026-05)

• Managed daily guest communication across Airbnb, Booking.com, and Hospitable
• Coordinated cleaners, maintenance teams, and homeowners to ensure smooth property operations
• Oversaw cleaning schedules, guest turnovers, and operational task completion
• Managed key handling through KeyNest and digital access via TT Lock
• Updated pricing, availability, and restrictions using PriceLabs
• Maintained calendar synchronization across OTA platforms
• Monitored minimum-night settings to reduce orphan gaps and maximize occupancy
• Handled inbound calls through RingCentral and guest messaging via BlueMail
• Prepared accurate monthly homeowner invoices and operational reports
• Maintained SOPs, property information, and tasks in Asana and Trello
• Resolved guest and operational issues independently with minimal supervision

Property Sourcing VA at Serviced Homes London (2025-01 – 2025-08)

• Conducted market research to identify profitable Airbnb and serviced accommodation opportunities
• Called prospective property owners and introduced serviced accommodation partnerships using webex
• Analyzed pricing trends, occupancy rates, and competitor STR listings
• Contacted landlords and presented partnership opportunities for long-term and corporate stays
• Managed CRM systems and organized structured follow-up pipelines
• Assisted with expanding property portfolios across target locations

Front Desk Agent at Henann Resort Alona Beach (2022-03 – 2025-01)

5★ Resort

• Managed guest check-ins and check-outs in a high-volume luxury resort environment
• Handled guest concerns, complaints, and service recovery professionally
• Coordinated closely with housekeeping and maintenance departments
• Upsold room upgrades and additional guest services
• Delivered high-quality customer service and guest experience support

Reservations Associate at Henann Group of Resorts (2021-09 – 2022-03)

• Managed OTA reservations, booking modifications, and payment processing
• Assisted guests with reservation inquiries and booking support

Telephone Operator at Henann Group of Resorts (2021-03 – 2021-09)

• Handled high-volume inbound guest calls and customer inquiries
• Provided accurate information and professional guest assistance

Bachelor of Science in Tourism Management (2018 – 2022)