Alona Thomas

Technical Project Manager with 8+ years' experience delivering complex digital platforms across telecom and public sector environments. Completed a Level 6 Project Management apprenticeship with BT Group, developing strong expertise in programme delivery, stakeholder engagement, governance, and continuous improvement. Strong background in software engineering, Agile delivery, and cross-functional leadership, with experience managing end-to-end delivery in fast-paced environments.

Digital Product Manager – Service Design at CACI (2024-01 – Present)

• Lead end-to-end Agile delivery of a GDS-compliant digital public service for the Competition and Markets Authority.
• Own delivery roadmap, backlog prioritisation, sprint planning, and MVP definition across multidisciplinary teams.
• Translate user, business, and regulatory requirements into structured technical delivery plans.
• Implement Salesforce workflow automation, reducing manual processing and improving operational efficiency.
• Embed accessibility, compliance, and quality standards into iterative delivery cycles.
• Report delivery progress, risks, and dependencies to senior stakeholders.

Project Delivery Manager at BT (British Telecom) (2022-01 – 2024-01)

• Led Agile delivery of internal digital platforms and tools across large-scale operational teams.
• Managed cross-functional engineering, data, and business stakeholders to deliver roadmap initiatives.
• Improved delivery efficiency by 35% through better planning, coordination, and dependency management.
• Used delivery metrics and insights to inform capacity planning and continuous improvement.
• Facilitated sprint reviews, demos, and executive stakeholder updates.

Scrum Master at BT (British Telecom) (2020-01 – 2022-01)

• Led multiple Agile delivery teams within complex SAFe-aligned environments.
• Improved sprint predictability and reduced delivery delays by 30% through coaching and process optimisation.
• Facilitated Agile ceremonies and strengthened collaboration between engineering and product teams.
• Introduced Agile health metrics, velocity tracking, and structured retrospectives.

Software Developer & QA Project Coordinator at BT (British Telecom) (2019-01 – 2020-01)

• Delivered RPA and automation solutions within Agile engineering teams.
• Developed Python-based automation scripts and improved unit test coverage by 40%.
• Coordinated QA, release readiness, and defect tracking across delivery pipelines.
• Built foundational understanding of SDLC, testing, and release management.

Team Lead – Business Development at BYJU'S – The Learning App (2018-01 – 2019-01)

• Led and coached a high-performing business development team against monthly KPIs.
• Monitored conversion metrics and pipeline health to drive performance improvement.
• Produced operational insights to support leadership decision-making.
• Built strong stakeholder management, negotiation, and client engagement skills.

Healthcare Assistant at Roster Home Care (2026-01 – Present)

• Provide personal care and emotional support to clients, ensuring dignity and wellbeing.
• Support daily living activities including hygiene, mobility, and meals.
• Maintain accurate care records and follow structured care plans.

BSc (Hons) in Software Engineering – University of Suffolk