Digital Product Manager – Service Design at CACI (2024-01 – Present)
- Lead end-to-end Agile delivery of a GDS-compliant digital public service for the Competition and Markets Authority.
- Own delivery roadmap, backlog prioritisation, sprint planning, and MVP definition across multidisciplinary teams.
- Translate user, business, and regulatory requirements into structured technical delivery plans.
- Implement Salesforce workflow automation, reducing manual processing and improving operational efficiency.
- Embed accessibility, compliance, and quality standards into iterative delivery cycles.
- Report delivery progress, risks, and dependencies to senior stakeholders.
Project Delivery Manager at BT (British Telecom) (2022-01 – 2024-01)
- Led Agile delivery of internal digital platforms and tools across large-scale operational teams.
- Managed cross-functional engineering, data, and business stakeholders to deliver roadmap initiatives.
- Improved delivery efficiency by 35% through better planning, coordination, and dependency management.
- Used delivery metrics and insights to inform capacity planning and continuous improvement.
- Facilitated sprint reviews, demos, and executive stakeholder updates.
Scrum Master at BT (British Telecom) (2020-01 – 2022-01)
- Led multiple Agile delivery teams within complex SAFe-aligned environments.
- Improved sprint predictability and reduced delivery delays by 30% through coaching and process optimisation.
- Facilitated Agile ceremonies and strengthened collaboration between engineering and product teams.
- Introduced Agile health metrics, velocity tracking, and structured retrospectives.
Software Developer & QA Project Coordinator at BT (British Telecom) (2019-01 – 2020-01)
- Delivered RPA and automation solutions within Agile engineering teams.
- Developed Python-based automation scripts and improved unit test coverage by 40%.
- Coordinated QA, release readiness, and defect tracking across delivery pipelines.
- Built foundational understanding of SDLC, testing, and release management.
Team Lead – Business Development at BYJU'S – The Learning App (2018-01 – 2019-01)
- Led and coached a high-performing business development team against monthly KPIs.
- Monitored conversion metrics and pipeline health to drive performance improvement.
- Produced operational insights to support leadership decision-making.
- Built strong stakeholder management, negotiation, and client engagement skills.
Healthcare Assistant at Roster Home Care (2026-01 – Present)
- Provide personal care and emotional support to clients, ensuring dignity and wellbeing.
- Support daily living activities including hygiene, mobility, and meals.
- Maintain accurate care records and follow structured care plans.
